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agrob
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Public Folder Backup Error - Expected an item Id but receive

Post by agrob » Sep 03, 2018 8:58 am

Good Day

VBO 2.0. Backup job configured only for Exchange Items. Job did run fine last few months but since the weekend, i receive the following error

Processing mailbox PF-MBX-Root_MailboxID@company.onmicrosoft.com failed with error: Expected an item Id but received a folder Id.

Is this maybe a known issue or any idea how to fix?
Thanks

Polina
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Re: Public Folder Backup Error - Expected an item Id but rec

Post by Polina » Sep 03, 2018 12:03 pm

Hi Andre,

Honestly, this is the first time I come across such issue, and can only guess it might be something on the MS side... It'd the best if you open a support case to investigate the problem.
Will you please also take a minute to share your case ID here? Thanks

agrob
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Re: Public Folder Backup Error - Expected an item Id but rec

Post by agrob » Sep 04, 2018 5:46 am

Case ID is 03175840

cdlane
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Re: Public Folder Backup Error - Expected an item Id but rec

Post by cdlane » Sep 04, 2018 4:00 pm

+1

Case ID: #03177144

TechGuyVT
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Re: Public Folder Backup Error - Expected an item Id but rec

Post by TechGuyVT » Sep 04, 2018 4:34 pm

+2

Case #03168847 all started last weekend...

Support mentioned there were at least one other case with he issue as of last Monday.

Polina
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Re: Public Folder Backup Error - Expected an item Id but rec

Post by Polina » Sep 05, 2018 9:17 am

A quick update on the "Expected an item Id but received a folder Id" error: The root cause seems to be on the MS side; most likely there have been some changes to public folders in O365. Our teams are actively researching the issue. Stay tuned.

Rene Phielix
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Re: Public Folder Backup Error - Expected an item Id but rec

Post by Rene Phielix » Sep 05, 2018 10:45 am

+3
case #03178539
i got the same error since last friday evening (31th august).

MILJW002
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Re: Public Folder Backup Error - Expected an item Id but rec

Post by MILJW002 » Sep 09, 2018 2:14 am

The same started happening to me this morning. Undertook some troubleshooting, but should have looked here first.

Logged as #03184047

agrob
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Re: Public Folder Backup Error - Expected an item Id but rec

Post by agrob » Sep 10, 2018 12:56 pm

The Error seems to be fix by microsoft itself. I just had the confirmation from veeam support. the issue in my backup job did not appear again as well...

coreypenford
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Re: Public Folder Backup Error - Expected an item Id but rec

Post by coreypenford » Sep 10, 2018 1:02 pm

Just created a case for the issue (03185278) since we have had the issue since last week, and then it looks like as per agrob's post a few minutes before mine, it is now fixed!

I will close my case!

Mike Resseler
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Re: Public Folder Backup Error - Expected an item Id but rec

Post by Mike Resseler » Sep 11, 2018 8:49 am

thanks all for keeping us informed!

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