Maintain control of your Microsoft Office 365 email data
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mikeyjm26
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Restore Problem

Post by mikeyjm26 » Jan 25, 2017 11:39 am

Hi Guys,

having issue trying to restore an item to a users mailbox. I am using the username that connects to the O365 organisation which is granted impersonation rights. When I try and restore to the my mailbox which has full rights it asks for the username and password, which enter, then it displays the dialog box saying 'Cannot open mailbox. Please check whether the specified account has sufficient rights'

My username has Global Admin rights to our O365 setup so not sure why this happening.

Any help is greatly appreciated

thanks

Mikey

foggy
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Re: Restore Problem

Post by foggy » Jan 25, 2017 11:55 am

Michael, do you have a case opened for this?

mikeyjm26
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Re: Restore Problem

Post by mikeyjm26 » Jan 25, 2017 11:58 am

No, I can open one but I thought I would as here first.

foggy
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Re: Restore Problem

Post by foggy » Jan 25, 2017 12:04 pm

At first glance, you're doing everything correctly, so opening a case for a closer look is recommended.

mikeyjm26
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Re: Restore Problem

Post by mikeyjm26 » Jan 25, 2017 12:12 pm

Incidentally it asks me for a support ID which I do not have since it is only licensed for a year because it is a demo product. How to I open a case without it?

mikeyjm26
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Re: Restore Problem

Post by mikeyjm26 » Jan 25, 2017 12:16 pm

Found it, was looking in the wrong place, doh!!

Mike Resseler
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Re: Restore Problem

Post by Mike Resseler » Jan 26, 2017 3:15 pm

Michael,

Can you post the support case ID here and the outcome after that? It might help other users on this forum also ;-)

Mike

pmansfield
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Re: Restore Problem

Post by pmansfield » Jan 27, 2017 10:18 am

I was getting this when I was doing some test restores yesterday.

If I restored into my own mailbox, and provided my account details, the restore worked.
If I gave myself Full Access to another account in O365 and tried the restore, it failed with insufficient permissions.
Came in this morning and tried again, and the restore worked.

Just tried to restore into yet another mailbox after giving myself Full Access to it, and had the same problem.
Forced a sync with AADC and that didn't help.
About 30 minutes later, it started working.

I think there is just a delay in permissions filtering through the Office 365 Exchange infrastructure. The same delays happen if you assign Full Access and then try to open the other mailbox in Outlook or OWA. You'll get permission errors for around 30 minutes and then it will work.

Mike Resseler
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Re: Restore Problem

Post by Mike Resseler » Jan 30, 2017 8:22 am

Hi pmansfield,
That is interesting. Thanks for this information. I can understand a delay from the MSFT point of view, but 30 minutes seems long to me. Might need to investigate on that
Thanks again
Mike

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