Service Provider options

Maintain control of your Microsoft Office 365 email data

Service Provider options

Veeam Logoby stevehughes » Thu Oct 26, 2017 12:40 am

Hi, can you point me at some doco that shows how to install/provision/manage the product in a multi-tenant Service Provider context?

Steve
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Re: Service Provider options

Veeam Logoby Mike Resseler » Thu Oct 26, 2017 9:22 am

Steve,

Our general documentation should work. Simple point each tenant to a new repository for separation. Note that this all can be done through PowerShell and REST API for automation purposes

Cheers
Mike
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Re: Service Provider options

Veeam Logoby stevehughes » Fri Oct 27, 2017 1:01 am

Thanks Mike. Is there any way we can give self-serve to tenants, or do we have to manage it for them?
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Re: Service Provider options

Veeam Logoby anthonyspiteri79 » Fri Oct 27, 2017 8:18 am

Hey Steve, the way that can be achieved is via the APIs and creating a frontend web portal for your tenants...have a look at this example from Niels Engelen on GitHub: https://github.com/nielsengelen/vbo365-rest There is self service capability built in. Basically if you have the in house skills to consume APIs and then create a web portal you can get what you are after.
Anthony Spiteri
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Re: Service Provider options

Veeam Logoby Mike Resseler » Wed Nov 01, 2017 10:10 am

Steve,

On top of that, when Update 3 for Veeam Backup & Replication 9.5 is out, you will be able to let your tenants use VEX to connect directly to you as service provider and let them restore from there

Brgds,
Mike
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Re: Service Provider options

Veeam Logoby Henrik.Grevelund » Fri Dec 01, 2017 9:16 am

Hi Mike,

That sound interesting. Do the costumer have to have a VBR server to do that ?

Will the VEX use the cloud gateway to gain access directly ?
How will we control which data they can restore ?
Have nice day,
Henrik
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Re: Service Provider options

Veeam Logoby Mike Resseler » Fri Dec 01, 2017 9:24 am

Hendrik,

Yes, customer will need to have a VBR server (he/she needs to be able to connect to the VCSP)
VEX will indeed use the cloud gateway technology
There is not really control. He or she will simply restore emails if needed. What kind of control are you seeking?
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Re: Service Provider options

Veeam Logoby Henrik.Grevelund » Fri Dec 01, 2017 12:18 pm

Hi Mike,

how do we control that they are able to restore only their own data, and not other tenants ?
Have nice day,
Henrik
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Re: Service Provider options

Veeam Logoby Mike Resseler » Fri Dec 01, 2017 12:24 pm

Henrik,

Good question! Because the data of the mailboxes is connected to the repository. Since each tenant has its own repository (or modified Jet Blue database) he or she can only access that one through his user account. He or she cannot see any other repository and is not even aware that you are protecting other companies data
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Re: Service Provider options

Veeam Logoby Henrik.Grevelund » Fri Dec 01, 2017 1:05 pm

Hi Mike,

How does the Cloud connect VBR server get to know about the O365 backup ?
The CC vbr server cannot backup the O365 repositories, and its not recommended to write the O365 repositories to the same path is the CC VBR repositories ?

veeam_backup_microsoft_office_365_1_5_user_guide.pdf: page 17 says:
>Consider that it is not recommended to target Veeam Backup & Replication repositories as Veeam Backup for Microsoft Office 365 repositories.
Have nice day,
Henrik
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Re: Service Provider options

Veeam Logoby Mike Resseler » Sat Dec 02, 2017 6:56 am

Henrik,

The documentation will be updates (might even be already) the moment U3 is live. But here is a direct link that explains the process in detail: https://helpcenter.veeam.com/docs/vbo36 ... tml?ver=15

Hope it helps
Mike
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Re: Service Provider options

Veeam Logoby Henrik.Grevelund » Mon Dec 04, 2017 9:00 am

Hi Mike,

I noticed this line:
When planning for the deployment of the solution components, remember that Veeam Backup for Microsoft Office 365 v1.5 and Veeam Backup & Replication 9.5 Update 3 must be installed on the same server.

If i understand this correctly, everything on 1 machine, i do estimate some scalability issues in the future.
Have nice day,
Henrik
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Re: Service Provider options

Veeam Logoby Henrik.Grevelund » Tue Dec 05, 2017 9:57 am

Hi there,

I cant find any information about tenants usage for billing ?
How do i report on each tenants usage of licenses and storage ?
Have nice day,
Henrik
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Re: Service Provider options

Veeam Logoby Mike Resseler » Tue Dec 05, 2017 1:35 pm 1 person likes this post

There is no billing in the product and we are aware that there is also no information on how many licenses are being used. We will address those as soon as possible.

From a licensing point of view, you can use PowerShell to tell how many users are protected in the last successful session and from a storage perspective you can look at the storage of each tenants repository

I know it is not ideal and hopefully we will have better ways for reporting in the next version.

If you have (besides above) other reporting requests necessary to run this service, please let me know
Mike
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Re: Service Provider options

Veeam Logoby PariPari » Thu Dec 07, 2017 2:12 pm

Henrik.Grevelund wrote:Hi Mike,

I noticed this line:
When planning for the deployment of the solution components, remember that Veeam Backup for Microsoft Office 365 v1.5 and Veeam Backup & Replication 9.5 Update 3 must be installed on the same server.

If i understand this correctly, everything on 1 machine, i do estimate some scalability issues in the future.



I second this concern.
So, in the future there are two options:

1) Run the O365 Server separated from the VBR and use the API to build a self service Portal
+ Customer doesn't need a VBR Server
+ O365 Server is separated from the rest of the infrastructure
- we have to build and maintain the Portal

2) Install the O365 Server together with VBR
+ we can manage tenants from a single VBR
- Customer needs a VBR Server
- potential scalability issues
- single point of failure for everything

Correct?
We will go with Option 1 then, cause we also want to protect customers that are not replicating their backups to our Datacenter or even backup their data with Veeam.
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