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Bopp
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System.ArgumentOutOfRangeException

Post by Bopp » Jul 30, 2018 12:40 pm

Hi Guys,

have an Trial-Installation up and running, but for some reasons I get errors on several Public-Sharepoint-Sites and Personal-User-Sites.

The Logs look like:

Code: Select all

29.07.2018 21:07:42   78 (4784)     Saving list details...
29.07.2018 21:07:42   78 (4784)       Processing views for list: Dokumente der Websitesammlung...
29.07.2018 21:07:42   78 (4784)         Found view: Dokumente zusammenführen
29.07.2018 21:07:42   78 (4784)         Server relative URL: /sites/info/SiteCollectionDocuments/Forms/Combine.aspx.
29.07.2018 21:07:42   53 (4472) Error: Das angegebene Argument liegt außerhalb des gültigen Wertebereichs.
Parametername: value
29.07.2018 21:07:42   53 (4472) Type: System.ArgumentOutOfRangeException
29.07.2018 21:07:42   53 (4472) Stack:
29.07.2018 21:07:42   53 (4472)    bei Microsoft.SharePoint.Client.ChunkStreamBuilder.ReadonlyChunkStream.set_Position(Int64 value)
   bei Microsoft.SharePoint.Client.ChunkStreamBuilder.ReadonlyChunkStream.Seek(Int64 offset, SeekOrigin loc)
   bei Veeam.Archiver.Source.ListViewsProcessor.DownloadContent(File file, IFile repo)
   bei Veeam.Archiver.Source.ListViewsProcessor.DownloadViewFile(IListRepository listRepo, File file)
   bei Veeam.Archiver.Source.ListViewsProcessor.ProcessListViews(List list)
   bei Veeam.Archiver.Source.SharePoint.WebSync.ProcessList(List list, Boolean isCloud, IResourceLoaderFactory factory)
29.07.2018 21:07:42   53 (4472)   List: Hyperlinks, ID: 3xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx2, version: 0
29.07.2018 21:07:42   53 (4472)     Loading list details...
29.07.2018 21:07:43   68 (5640)     Saving list details...
29.07.2018 21:07:43   78 (4784)         Found view: Dokumente erneut verknüpfen
29.07.2018 21:07:43   78 (4784)         Server relative URL: /sites/info/SiteCollectionDocuments/Forms/repair.aspx.
29.07.2018 21:07:43   53 (4472)     Loading localized resources...
Unfortunatly, I found nothing in the Forum regarding this error.

Has anyone experienced the same issues?

Regards,
Bopp

Mike Resseler
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Re: System.ArgumentOutOfRangeException

Post by Mike Resseler » Jul 30, 2018 1:58 pm

Hi Bopp,

This seems to be something new to me. Can you create a support call? You have access to support even on a trial installation. (PS: I am assuming you are running 2.0 GA version)

Please log the support case ID and the outcome after investigation by our engineers here also
Many thanks
Mike

Bopp
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Re: System.ArgumentOutOfRangeException

Post by Bopp » Jul 30, 2018 2:54 pm

Hi Mike,

thanks for the hint. Was under the impression, only licenced installations are under support.
Case #03123289 was created.

Regards,
Bopp

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Re: System.ArgumentOutOfRangeException

Post by Mike Resseler » Jul 30, 2018 2:55 pm

No worries.

Can you also let us know the outcome? I would like to know what the issue is

Thanks
Mike

Bopp
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Re: System.ArgumentOutOfRangeException

Post by Bopp » Jul 30, 2018 4:09 pm 1 person likes this post

As soon as I get something back from Tech-Support :)

Mike Resseler
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Re: System.ArgumentOutOfRangeException

Post by Mike Resseler » Jul 30, 2018 4:10 pm

That's obviously what I meant ;-)

Bopp
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Re: System.ArgumentOutOfRangeException

Post by Bopp » Jul 30, 2018 7:49 pm

So I got a response from Tech-Support,

it's a known issue as I got told.
It is caused by the value of one of the variables which is bigger than expected, thus, exceeding the specified format of integer 64 bit
There is no ETA for a fix, but a workaround.
As a workaround for the situation, exclude the OneDrive items from the backup.
Please, refer to this article for details on how to configure needed exclusions:
https://helpcenter.veeam.com/docs/vbo36 ... tml?ver=20
The workaround itself is no really workaround for me, as I would have to exclude OneDrive-Folders of the affected users completly...

Therefore we have to wait for the fix until we can do a rollout on our costumers-sites.

Regards,
Bopp

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Re: System.ArgumentOutOfRangeException

Post by Mike Resseler » Jul 31, 2018 5:20 am 1 person likes this post

Bopp,

Thanks for letting me know. Did you got the confirmation that the fix is in progress?

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Re: System.ArgumentOutOfRangeException

Post by MarkRom » Aug 06, 2018 8:42 am

We have the same issue. Is there any info about the fix?

Mike Resseler
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Re: System.ArgumentOutOfRangeException

Post by Mike Resseler » Aug 07, 2018 5:13 am

I am not sure yet. I will ask around and get back to you to see if the fix is in the making

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Re: System.ArgumentOutOfRangeException

Post by nicx » Aug 16, 2018 6:02 am

same issue here, ay news?

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Re: System.ArgumentOutOfRangeException

Post by Dima P. » Aug 16, 2018 11:17 am

Hello and welcome to the community nicx.

If you experience the same behavior it's recommended to open the support case and share the case Id in this thread. Thank you in advance.

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Re: System.ArgumentOutOfRangeException

Post by brainerdmobil » Aug 16, 2018 3:29 pm

Same issue here as well. About half of my users OneDrive backups say they're successful, but the item count is zero which is incorrect. The other half fail with 'Specified argument was out of the range of valid values. Parameter name: value.'

I tried changing the backup proxy default number of threads from 64 to 10. No change. I also tried limiting bandwidth. No change.

Mike Resseler
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Re: System.ArgumentOutOfRangeException

Post by Mike Resseler » Aug 16, 2018 4:14 pm

Mike,

We are aware of this issue but we could use every support ticket now so please create one so the logs can be investigated.
Post the case ID here and the outcome after the investigation of the engineers

Many thanks
Mike

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Re: System.ArgumentOutOfRangeException

Post by brainerdmobil » Aug 16, 2018 5:00 pm

Mike Resseler wrote:Mike,

We are aware of this issue but we could use every support ticket now so please create one so the logs can be investigated.
Post the case ID here and the outcome after the investigation of the engineers

Many thanks
Mike
Case #03150669

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Re: System.ArgumentOutOfRangeException

Post by brainerdmobil » Aug 16, 2018 5:36 pm

Veeam support has a hotfix for this issue, but you'll need to open a support case to get the link to the download and installation directions. The hotfix just replaces several DLL's. I'm testing the fix now and so for I have no failures, so it looks like the hotfix is a success.

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Re: System.ArgumentOutOfRangeException

Post by nicx » Aug 17, 2018 6:21 am

Case #03151350

Bopp
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Re: System.ArgumentOutOfRangeException

Post by Bopp » Aug 20, 2018 7:10 pm

Got the hotfix as well.
Fixed the errors, but there are still some warnings left.
Just send the logs to tech-support.

Mike Resseler
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Re: System.ArgumentOutOfRangeException

Post by Mike Resseler » Aug 21, 2018 4:49 am

To all that have this issue. There is indeed a private fix available that can be received through support. Please create a support case. We want to track the details before releasing it more openly.
Thanks all!
Mike

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Re: System.ArgumentOutOfRangeException

Post by twiegert » Aug 21, 2018 8:25 pm

Case #03156925

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Re: System.ArgumentOutOfRangeException

Post by jumbofoot » Sep 22, 2018 6:50 pm

Case #03206111 was created.
OneDrive Argument out of range

Having the same issue. Has anyone found a workaround, besides disabling OneDrive? Thanks in advance!

Mike Resseler
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Re: System.ArgumentOutOfRangeException

Post by Mike Resseler » Sep 24, 2018 9:06 am

@jason,

Did you already received that hotfix?

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