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pmansfield
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Unable to restore items to mailbox

Post by pmansfield » Feb 06, 2018 12:05 pm

I'm trying to restore some email items to an O365 mailbox, but am running into a bit of a problem.

I have added permissions to the mailbox I am restoring to as per Example 2 here: https://helpcenter.veeam.com/backup/80/ ... sions.html
I have selected a single email, right clicked it and selected "Restore To..."
I select "The following account" to connect to the Exchange Server
I add the username and password for the account to which I have assigned permissions.
The server is "outlook.office365.com" and I am restoring to the original folder.

I get the error:
"Cannot open mailbox: <user@domain.com>
Failed to get folder properties
The request failed with HTTP status 401: Unauthorized.

If I login into O365 as the user whose details I am entering into Veeam Explorer for Exchange, and choose "Open another mailbox" I can successfully open the mailbox which I am attempting to restore into.
Veeam Explorer for Exchange is v9.5.0.1536/1308

Any ideas what is going wrong and how I correct it?

Mike Resseler
Veeam Software
Posts: 4668
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Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
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Re: Unable to restore items to mailbox

Post by Mike Resseler » Feb 06, 2018 12:22 pm

Hi pmansfield,

the link you added talks about restoring email to on-premises permissions.

To restore to O365, you need to use an account that has O365 permissions to that specific account. Opening is not enough.

Please view here for the details: https://helpcenter.veeam.com/docs/vbo36 ... tml?ver=15

(Your link is from an older version of the exchange explorer)

Cheers
Mike

pmansfield
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Posts: 43
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Joined: Jun 30, 2015 3:59 pm
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Re: Unable to restore items to mailbox

Post by pmansfield » Feb 06, 2018 1:38 pm

Thanks - sorted it :)

Mike Resseler
Veeam Software
Posts: 4668
Liked: 498 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Unable to restore items to mailbox

Post by Mike Resseler » Feb 06, 2018 1:40 pm

Great! May I ask (for the community) what you have done to fix it?

Mike

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