Veeam Explorer for Office 365 Backups

[BassTeQ]

Hello, I've created some backups using O365 Backup, now I'd like to navigate these backups, test the restore etc...
When I try and load a backup it says I don't have Veeam explorer for sharepoint/Exchange installed, I looked around and couldn't find these applications. I saw they were included with Veeam Pc backup, so I'd installed this as well.
Now when I try and navigate to a an exchange backup, it says the version installed isn't correct so I'm a little lost.
Appreciate any help.

Cheers

[Mike Resseler]

Hi BassTeq,

You downloaded our solution, and installed Veeam Backup for Microsoft for Office 365. Correct?

Inside that zip file that you downloaded, you should have seen 3 installers:
1. Veeam.Backup365_2.0.0.567.msi
2. VeeamExplorerForExchange_9.6.3.567.msi
3. VeeamExplorerForSharePoint_9.6.3.568.msi

Nr 2 and 3 are the Veeam explorers that you need to install to browse the backups

Cheers
Mike

[BassTeQ]

Thanks, I've now installed the explorers and it's working well.

[BassTeQ]

I've attempted to restore a deleted email using the exchange explorer, I can navigate the backed up items without issue, when I try and recover an item it hangs and I have to kill the process?



Any ideas?

[Polina]

Hi Bass,

There can be a variety of root causes, including some Windows-related issue. Please open a support case and provide logs to our engineers for investigation.
Also, please take a moment to share your case ID here. Thanks!

[BassTeQ]

Sure will do tomorrow morning.

Thanks

[BassTeQ]

I've opened a support ticket 03272213

Thanks