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bschieck
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[v3 BETA] Veeam for office365 3.0 beta Check exchange plan issue

Post by bschieck » Mar 26, 2019 8:10 pm

Hello,

When i am trying to set up the new beta client following Tims Tech's guide

https://tsmith.co/2019/add-org-to-veeam ... h-and-mfa/

I followed all the steps and I am running into this an error that says "Check Exchange Plan: No Exchange plan found" when it does all it checks, It does the same for sharepoint but Im prettysure its because we do not have basic auth enabled. Is this a licensing issue or am i doing something else wrong

Thank you in advance

Polina
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Re: Veeam for office365 3.0 beta Check exchange plan issue

Post by Polina » Mar 27, 2019 12:15 pm

Hi Britt and welcome to Veeam Forums!

Which Exchange Online plan are you using?

bschieck
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Re: Veeam for office365 3.0 beta Check exchange plan issue

Post by bschieck » Mar 28, 2019 4:21 pm

We are a mix of e3 and e1 licenses.

Polina
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Re: Veeam for office365 3.0 beta Check exchange plan issue

Post by Polina » Mar 28, 2019 5:04 pm 1 person likes this post

Britt,

I'd like our dev team to investigate this issue. Could you please provide me your VBO logs collected in the extended mode?
(main menu -> Help and Support > Support Information -> Configure extended logging; and after that: main menu -> Help and Support > Support Information -> Collect logs)

Thanks!

bschieck
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Re: [v3 BETA] Veeam for office365 3.0 beta Check exchange plan issue

Post by bschieck » Mar 29, 2019 3:25 pm

I did that and when I try to get an error that the server has no logs available

When i go and look at the "C:\ProgramData\Veeam\Backup365\Logs" all the logs that are there are from the install on.

Polina
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Re: [v3 BETA] Veeam for office365 3.0 beta Check exchange plan issue

Post by Polina » Apr 04, 2019 4:17 pm 1 person likes this post

A quick update: Based on what we see, a few specific service plans are missing in the general MS reference. Our R&D works on adding them to the list of service plans supported in VBO.

Polina
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Re: [v3 BETA] Veeam for office365 3.0 beta Check exchange plan issue

Post by Polina » Apr 05, 2019 11:28 am 1 person likes this post

Britt,

As a workaround, you can add the missing plans to VBO manually by editing the Config.xml file:
1. Stop the Veeam.Archiver.Service
2. Open C:\ProgramData\Veeam\Backup365\Config.xml
3. Add the line with IDs in the following way:
<Veeam>
<Archiver>
<Options>
<O365Plans AdditionalExchangePlans="8c3069c0-ccdb-44be-ab77-986203a67df2" AdditionalSharePointPlans="153f85dd-d912-4762-af6c-d6e0fb4f6692,8f9f0f3b-ca90-406c-a842-95579171f8ec" />
</Options>

bschieck
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Re: [v3 BETA] Veeam for office365 3.0 beta Check exchange plan issue

Post by bschieck » Apr 15, 2019 4:18 pm

This resolved this issue :)

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