Maintain control of your Microsoft Office 365 email data
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MAS
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Version 1.5 Mailboxes not licensed

Post by MAS » Jul 24, 2017 2:14 pm

I have installed the 1.5 Beta and configured two backup jobs. Both jobs have a warning that user mailboxes are unlicensed. The only mailboxes that are being processed are shared mailboxes. The Evaluation license is installed. It shows 25,000 users, 0 used. How do we resolve this?

Mike Resseler
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Re: Version 1.5 Mailboxes not licensed

Post by Mike Resseler » Jul 24, 2017 2:18 pm

So you are only protecting shared mailboxes, is that correct? No "normal" users are selected?

MAS
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Re: Version 1.5 Mailboxes not licensed

Post by MAS » Jul 24, 2017 2:44 pm

Sorry, you misunderstand. I selected all of the mailboxes but only the shared mailboxes are being backed up. It says that the user mailboxes are unlicensed.

Kostya
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Re: Version 1.5 Mailboxes not licensed

Post by Kostya » Jul 24, 2017 2:58 pm

MAS, does both VBO Server and VBO Proxy are running under the local system account?

MAS
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Re: Version 1.5 Mailboxes not licensed

Post by MAS » Jul 24, 2017 3:23 pm

Veeam Backup for Microsoft Office 365 Service and Veeam Backup Proxy for Microsoft Office 365 Service are both running on the Local System Account. I am using a different server as the VBO Proxy since it is directly attached to the storage being used. It also is using the Local System Account.

Kostya
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Re: Version 1.5 Mailboxes not licensed

Post by Kostya » Jul 24, 2017 8:58 pm

OK, in that case we have to review the logs from Server and Proxy. Can you share them with me via PM?

MAS
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Re: Version 1.5 Mailboxes not licensed

Post by MAS » Jul 25, 2017 1:34 pm

What is PM?

Mike Resseler
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Re: Version 1.5 Mailboxes not licensed

Post by Mike Resseler » Jul 25, 2017 1:38 pm

Private Message. If you click on the link left to the email icon (under Kostya username) you can sent him a private message

MAS
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Re: Version 1.5 Mailboxes not licensed

Post by MAS » Jul 25, 2017 1:47 pm

Thank you. I will do so.

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Re: Version 1.5 Mailboxes not licensed

Post by MAS » Jul 25, 2017 2:20 pm 1 person likes this post

Ok, I found the problem. I needed to create a rule in the firewall on the Backup for Office 365 server to allow TCP traffic on port 9192 which is used by the proxy server to check licensing. It would be nice if the installation of the program created the necessary firewall rules.

Mike Resseler
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Re: Version 1.5 Mailboxes not licensed

Post by Mike Resseler » Jul 25, 2017 2:32 pm

You mean in the Windows Advanced Firewall?

(PS: Glad it is solved though)

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Re: Version 1.5 Mailboxes not licensed

Post by GarrettL » Aug 11, 2017 4:01 pm

MAS wrote:Ok, I found the problem. I needed to create a rule in the firewall on the Backup for Office 365 server to allow TCP traffic on port 9192 which is used by the proxy server to check licensing. It would be nice if the installation of the program created the necessary firewall rules.
MAS, great find! This resolved an issue for us which support wouldn't assist on (being a BETA) and now the unlicensed mailboxes (all licensed of course) appear to be backing up.

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