Maintain control of your Microsoft Office 365 data
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Posts: 1
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Joined: May 14, 2019 6:45 am
Full Name: Benjamin Blaich

Backup proxy offline time exceeded

Post by Bit4982 »


first of all i love this product :)
But actually we have an issue with One Drive Backup.
Sometimes we get an error: Backup proxy offline time exceeded.
One of the users has about 80GB in his One Drive.
Sometimes it take 2 minutes for the backup and sometimes 2 hours, even if not much changes are made.
And between we got the errors seen in the picture.
Onsite we have a 100Mbit Connection so i don't think it should be a bandwidth issue.

Perhaps some hints where we can start to troubleshoot?



Mike Resseler
Product Manager
Posts: 6161
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Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium

Re: Backup proxy offline time exceeded

Post by Mike Resseler »

Hey Benny,

First: Welcome to the forums
Is it always the same user? Because it looks like he has a file that is constantly changed. Maybe a PST or so? Could you check that first?
Second: Is there a window where you allow the backups?

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