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papadopoulose
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Default backup Proxy is offline

Post by papadopoulose » Feb 05, 2020 5:46 pm

Hello ,

2 days ago i implement VBO in the same server(Esxi host) i have VBR .Everything worked fine , created some office 365 backup jobs and restores succesfully but yesterday i had a problem with my storage that runned out off disk space and Veeam server was inaccesible .
I tried to move some vms to another host , delete veeams server snapshots and when i run the consolidation to the disk and had some space to start the machine,I came with this problem.
VBO Backup proxy shows offline and the options rescan and upgrade cannot repair the problem.Also the options edit-remove-properties are unavailable - greyed out.
If i try to create a new backup repository , backup proxy shows Offline too.
Any ideas what can i do to resolve this ?


Thank you in advace

nielsengelen
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Re: Default backup Proxy is offline

Post by nielsengelen » Feb 05, 2020 9:29 pm

Best would be to contact Veeam support here for help as this sounds a combination of things going wrong with this as a result. Insight in logs will help here so please open up a case and let us know the support case ID for future reference.
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Polina
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Re: Default backup Proxy is offline

Post by Polina » Feb 06, 2020 9:38 am

Welcome to the Community, papadopoulose!

Is the Veeam.Archiver.Proxy service running?

papadopoulose
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Re: Default backup Proxy is offline

Post by papadopoulose » Feb 06, 2020 11:28 am

yes it is running and i have rebooted server several times and i checked all the services .

Polina
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Re: Default backup Proxy is offline

Post by Polina » Feb 07, 2020 12:04 pm

Please let the support engineers investigate your logs to find the root cause. Your case ID in this thread would be much appreciated.

papadopoulose
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Re: Default backup Proxy is offline

Post by papadopoulose » Feb 07, 2020 2:34 pm 1 person likes this post

Hello all ,
The ticket is Case # 03990333 , but i found the way to repair it.
I disabled all 3 services that VB0365 creates and i renamed the folder Backup365 to old_backup365 from the location C:\ProgramData\Veeam\Backup365 .
I open the console , place all the required settings again and it is working fine .

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