Maintain control of your Microsoft Office 365 data
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cerberus
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Incompatible Veeam Backup for Office 365 Server Version?

Post by cerberus » Sep 09, 2019 9:23 pm

I have Veeam Backup for Microsoft Office 365 installed on the same server where I have Veeam B&R.

When i try to use the Veeam Explorer for Microsoft Exchange to perform recovery of items on my Office 365 tenant I get: Incompatible Veeam Backup for Office 365 server version (received: 9.6.5.422, expected: 9.6.4.1090)

Veeam O365 Backup Version = 3.0.0.422
Veeam B&R Version = 9.5.4.2866 (9.5 U4a)

When the Veeam Explorer for Microsoft Exchange launches, the About screen shows 9.5.4.2866/1090

Do I also need to install VeeamExplorerForExchange_3.0.0.422.msi that has the higher version explorer, will installing that play nice with B&R (is this a supported setup)?

Mike Resseler
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Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by Mike Resseler » Sep 10, 2019 8:29 am

Hi Cerberus,

You can install te latest Explorers from VBO. They will be able to work with "older" versions. However, when you install VBR and VBO on the same server, I always tend to advice to install the explorers on a workstation or a admin jump box or similar.

cerberus
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Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by cerberus » Sep 10, 2019 9:36 pm 1 person likes this post

Thanks Mike,

I installed the updated Explorer included in VBO and I was able to do message level restore from Veeam office 365 Backup and also Veeam B&R to on-premise exchange, newer version works for both products.

c.schulzejn
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Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by c.schulzejn » Sep 12, 2019 2:25 pm

That's a thing we needed to learn also. I would be even more happy with veeam, if this would be handled in a better way =)

Polina
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Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by Polina » Sep 12, 2019 2:39 pm

Noted; we'll see how to improve it and make things easier.

Thanks!

sogapex
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[merged] Restore : incompatible VBO365 server version

Post by sogapex » Oct 04, 2019 6:19 am

Good morning,

when I try to restore a backup (testing purpose), I get an error :
"Incompatible Veeam Backup for Office 365 server version (received: 9.6.5.422, expected: 9.6.4.1078)."

I get this error after clicking on "Explore latest Exchange state of ..."

Here is a screenshot :
Image


We are talking of VBMO community edition here, if this is relevant.

Regards

HannesK
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Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by HannesK » Oct 04, 2019 8:32 am

Hello,
merged with the existing topic.

Best regards,
Hannes

sogapex
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Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by sogapex » Oct 04, 2019 9:50 am

Hi, this is indeed the same problem (I only checked the first topic page and didn't see it, sorry for that)
You can install te latest Explorers from VBO
How can we do that ?
Maybe I don't understand quite well, but I can't seem to find any way of installing "veeam explorers" from VBO.
Thanks

Polina
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Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by Polina » Oct 04, 2019 10:32 am

Hi sogapex,

In the VBO zip package what you've downloaded, there should be three installers. The ones you need are: VeeamExplorerForExchange_3.0.0.422 and VeeamExplorerForSharePoint_3.0.0.422.

sogapex
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Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by sogapex » Oct 04, 2019 2:42 pm 1 person likes this post

thank you very much. I installed VBO a long time ago (several month I mean) and didn't remembered it was a ZIP with 3 installer files.
I downloaded again this ZIP after reading your message and ran the "exchange" one : everything is back to normal

Thank again

Mike Resseler
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Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by Mike Resseler » Oct 07, 2019 5:22 am

Sogapex,

Don't forget to install the other one also so you can restore SharePoint data and OneDrive data.

Cheers
Mike

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