Case #06337831 — Unable to send test alert email

[VKvm]

Received below error message when configuring email alerts and sending a test email. Any insights would be appreciated. Thanks!



G6HH: Notification channel configuration is invalid, please verify your settings.

Trace Id: 5ed16b6457625fd7

[Mildur]

Hello VKvm

Is this for Veeam Backup & Replication or Veeam Backup for Salesforce?
The case was opened for VBR, but this is the Salesforce forum.

Best,
Fabian

[VKvm]

This is for veeam backup for salesforce.

[Gostev]

Then I suggest you reopen a support case correctly, so that you get prompt troubleshooting assistance from the appropriate support team.

[RRI]

Hi, I had a similar error the day before. The Error Msg is missleading. It's probably about your eMail Account configuration in the Alerts.
I got it running with my Office 365 with modern authentication.

[MIvanov]

Thanks for reporting and sorry for the issue. This issue is related to restriction that was introduced in v2 to have credentials on the SMTP server. This requirement will be lifted in the next patch.

Meanwhile, you can sent authentication to the SMTP server.

[JWolberg]

Hello-

I installed the patch that came out today and am still having this issue with the exact same error whether I have authentication enabled or not.

Any other suggestions to try?

[Gostev]

Hello, we're not aware of any related patch releases recently. If you received it from your support engineer, please continue working with them. This is not a support forum. Thanks

[MIvanov]

@JWolberg Thanks for reporting. Support will ping you via the ticket. The issue should have been solved by the update 2.1.

[MIvanov]

@JWolberg Support has opened a new case for you #07028676. please post there

[anastasia.belyaeva]

Hello, @JWolberg
Please try to do following.
Go to: Alerts > Connection Settings > Email alerts
turn off alerts, save changes and then configure once again.

If error still persists, please submit support case.
(case 07028676 is submitted for another customer)