Salesforce backup and restore for data, files and metadata
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mike.anderson
Service Provider
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Full Name: Michael anderson
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Connecting to Salesforce through SSO?

Post by mike.anderson »

Hi Forums!

I am working to setup Veeam Backup for Salesforce with a large client. We connected it to their Sandbox without issue, however, now that it's time for connecting to their production Salesforce we're getting issues connecting to the environment.

The core difference we see is their sandbox is just a regular authentication, but their production Salesforce is behind an SSO (Okta).

Does Veeam Backup for Salesforce support connecting through an SSO interface? I'm thinking there must be some kind of conditional access within Okta or Salesforce that we'll have to punch through to allow the oAuth tokens to work?

The error we're getting is HTB8:

Code: Select all

Salesforce responded with an error: I/O error on GET request for "https://<REDACTED>.my.salesforce.com/services/oauth2/authorize": Connection timed out: nested exception is java.net.ConnectException: Connection timed out
I would appreciate any advice or insight anyone may have.
anastasia.belyaeva
Veeam Software
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Full Name: Anastasia Belyaeva
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Re: Connecting to Salesforce through SSO?

Post by anastasia.belyaeva »

Hello, @mike.anderson
Could you please make sure that configured connected app has "Access unique user identifiers (openid)" in scope.
For details, please see: https://www.veeam.com/kb4240
regards
mike.anderson
Service Provider
Posts: 24
Liked: 5 times
Joined: Jul 02, 2019 8:06 pm
Full Name: Michael anderson
Contact:

Re: Connecting to Salesforce through SSO?

Post by mike.anderson »

We also opened a Veeam case #07781055
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