Need help with case# 07228257

[sumeet]

Hi,

For this VBSF deployment, we have been provided trail license from Veeam Sales team.
Our client wants to check/verify some meta data backup and restore prior to getting full license.

So the case is opened as a community free edition. And I have mention about the license bit in the case, while opening it and also mentioned that I can provide the Veeam contact details, if they want to confirm.
But no one has picked up the case for 30+ hours.

Can someone from Veeam please help?

Thanks,
-Sumeet.

[david.domask]

Hi Sumeet,

It sounds like you might not be a License Administrator for your account; please open a new case at https://my.veeam.com and select Licensing as the case type; please refer to your existing case number 07228257 and the Support Team will be able to assist with seeing why you don't have the option to open with a paid license.

[sumeet]

Thanks David,

I have opened a Licesning case and also got help for my VBSF case, though it is slow as I think the team is not in APJ region.

[sumeet]

Hi David,
This is now resolved.

The actual issue of Metadata backup session remained in in-progress state and id not complete even after few days is resolved.
Support asked me to update the advance settings parameter backup.metadata.xmx and xms to value 384m.
Thanks for helping with this.

-Sumeet.

[david.domask]

Hi Sumeet,

Glad to hear that you and Support were able to resolve the issue, and glad I could advise a bit here.