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ImioSG
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403 after login on my.veeam.com

Post by ImioSG »

Hello,

An organisation i work with cannot access anymore their account page on my.veeam.com
Once logged, they get a 403 - Access denied.

They already tried to reset the password but it changed nothing
They can't open a case since they cannot access any my.veeam.com page and the "contact me" link on the 403 page has an empty mail address...

Hopefully someone can help
Mildur
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Re: 403 after login on my.veeam.com

Post by Mildur »

Hello Imio

It works for me.
Can you send me the user account (mail address) per private message?
I will check it with support management.

Thanks
Fabian
Product Management Analyst @ Veeam Software
AA IT
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Re: 403 after login on my.veeam.com

Post by AA IT »

Facing the same problem with our account at our company, we'd like to raise a ticket but can't :(

Should I PM you our account, Fabian?
Mildur
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Re: 403 after login on my.veeam.com

Post by Mildur »

Hello AA IT

Welcome to the forum.
Can you open a support case with type "general inquiry" instead of a technical case?
--> https://www.veeam.com/kb1771
Or do you see the error 403 - access denied right after login in?

General Inquiry cases can be used to solve such situations. If you are not able to see the case form, please send me your mail address per PM. I will ask Support Management to check your account.

Best,
Fabian
Product Management Analyst @ Veeam Software
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Re: 403 after login on my.veeam.com

Post by AA IT »

The 403 happens as soon as i click "My Cases" or "My Account"
Mildur
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Re: 403 after login on my.veeam.com

Post by Mildur » 1 person likes this post

Please send me your mail address in a PM you use in my.veeam.com.
I will forward the address to support management.

Best,
Fabian
Product Management Analyst @ Veeam Software
AA IT
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Re: 403 after login on my.veeam.com

Post by AA IT » 1 person likes this post

Done, thank you!
mlopresti
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Re: 403 after login on my.veeam.com

Post by mlopresti »

Fabian,

I am also experiencing the 403 access denied error when trying to access my.veeam.com or when trying to create a ticket. Can you assist?
Mildur
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Re: 403 after login on my.veeam.com

Post by Mildur »

Hi Michael

Please send me the mail address per private message and I will forward the address to our support management.

Best,
Fabian
Product Management Analyst @ Veeam Software
mlopresti
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Re: 403 after login on my.veeam.com

Post by mlopresti »

Sent, thank you very much for the help.
elkamet
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Re: 403 after login on my.veeam.com

Post by elkamet »

for me the same problem, I will send you may email address
Mildur
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Re: 403 after login on my.veeam.com

Post by Mildur »

Hi elkamet

If it's the same mail address as the one for your forum member here, then it's clear why it doesn't work.
The account is marked as "no longer in the company".

Please ask your license administrator to open a license support case. Your license administrator may ask for reopening your account in the license case. I cannot enable the account for you without confirmation from the license administrator.

Best,
Fabian
Product Management Analyst @ Veeam Software
elkamet
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Re: 403 after login on my.veeam.com

Post by elkamet »

we only have this e-mail address for login. how do we get back into our account to open a support case?
Mildur
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Re: 403 after login on my.veeam.com

Post by Mildur »

I'll send you a email to the mail address of the license admin to that address.
If the license admin doesn't have an account yet, create one with that mail address and he will have access to all the contracts and support cases.

Best,
Fabian
Product Management Analyst @ Veeam Software
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