by Shestakov » Wed Dec 14, 2016 4:17 pm people like this post
That`s a workaround, not a fix Probably the support engineer was not aware yet of the fix, since it was only promoted to the support team this morning. Please escalate your case with "Talk to Manager" option on the customer support portal.
by DeanGTS » Fri Dec 16, 2016 11:26 am people like this post
Brilliant rapid response time from support for a level 3 severity downloaded the 'fix' but, a little confused by the email text "The fix won't touch already changed scheduling." does this mean we still have to go through all the jobs & reset manually still?
by nefes » Fri Dec 16, 2016 11:30 am 1 person likes this post
This answer means that if you did not touch this option after update to 9.5, you will get your option from 9.0 back. If you already modified that schedule for some job, newly applied options will stay intact and will not change back to the ones that you had before.
by mrt » Fri Jan 20, 2017 4:46 pm people like this post
what now is the upgrade process to 9.5? I'm starting from 220.127.116.111
do we upgrade to 18.104.22.1681, get bit by this schedule bug, then open a support case to get the hotfix? Or does Update 1 (released today) resolve the issue? Do I need to manually fix the broken schedules?
by Shestakov » Fri Jan 20, 2017 5:47 pm people like this post
Your schedules should be intact in this case. If by any chance you find them reset after the update to v95u1, don`t change them back manually, but contact the support team. But again, it`s expected that the job options don`t change. Thanks!