All active full schedules reset with 9.5?

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Re: All active full schedules reset with 9.5?

Veeam Logoby chris.childerhose » Wed Dec 14, 2016 4:10 pm

WOW! Contacted Support and was told the fix was to manually fix the schedule.  If there is a fix why is it Manual??? Support ID - 02009068

This is not a proper fix to manually change the backups. :roll:
Chris Childerhose, VCAP-DCA, VMCE9, VCP, MCITP
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Re: All active full schedules reset with 9.5?

Veeam Logoby Shestakov » Wed Dec 14, 2016 4:17 pm

That`s a workaround, not a fix :)
Probably the support engineer was not aware yet of the fix, since it was only promoted to the support team this morning.
Please escalate your case with "Talk to Manager" option on the customer support portal.
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Re: All active full schedules reset with 9.5?

Veeam Logoby chris.childerhose » Wed Dec 14, 2016 4:20 pm

Thanks. I have done just that now to get the fix.
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Re: All active full schedules reset with 9.5?

Veeam Logoby DeanGTS » Fri Dec 16, 2016 11:26 am

Brilliant rapid response time from support for a level 3 severity :) downloaded the 'fix' but, a little confused by the email text
"The fix won't touch already changed scheduling." does this mean we still have to go through all the jobs & reset manually still?
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Re: All active full schedules reset with 9.5?

Veeam Logoby nefes » Fri Dec 16, 2016 11:30 am 1 person likes this post

This answer means that if you did not touch this option after update to 9.5, you will get your option from 9.0 back.
If you already modified that schedule for some job, newly applied options will stay intact and will not change back to the ones that you had before.
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Re: All active full schedules reset with 9.5?

Veeam Logoby DeanGTS » Fri Dec 16, 2016 11:45 am

Perfect thanks :)
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Re: All active full schedules reset with 9.5?

Veeam Logoby mrt » Fri Jan 20, 2017 4:46 pm

what now is the upgrade process to 9.5? I'm starting from 9.0.0.1491

do we upgrade to 9.5.0.711, get bit by this schedule bug, then open a support case to get the hotfix? Or does Update 1 (released today) resolve the issue? Do I need to manually fix the broken schedules?

Thanks
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Re: All active full schedules reset with 9.5?

Veeam Logoby Shestakov » Fri Jan 20, 2017 4:51 pm

mrt,
You are correct. Update 1 resolves the issue.
Thanks!
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Re: All active full schedules reset with 9.5?

Veeam Logoby mrt » Fri Jan 20, 2017 4:54 pm

Great. Can you tell me if i apply the update immediately after the 9.5 upgrade, will my schedules be intact, or should i expect to manually fix them? Thanks again.
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Re: All active full schedules reset with 9.5?

Veeam Logoby Shestakov » Fri Jan 20, 2017 5:47 pm

Your schedules should be intact in this case.
If by any chance you find them reset after the update to v95u1, don`t change them back manually, but contact the support team. But again, it`s expected that the job options don`t change.
Thanks!
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