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dpeach
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Re: B&R 9.5 U4 - How does work the new licensing system??

Post by dpeach » Mar 05, 2019 1:17 pm

Well after opening case with license support, I was finally able to 'merge' my 'legacy' licenses. I have 36 sockets and 6 Agents, So I'm thinking I'm golden. (NOT).

I install the socket license and the VMWare side is fine, two spare sockets. but the agent tab says I'm using 9 'instances' (whatever that means). Ok, I waste 15 minutes going through docs and I discover this 'conversion chart'. Seems for Enterprise, an 'instance' is not really an instance, it is 3/4 of an instance, so my 6 'free' instances are worthless. No problem, I also have a 10 pack of 'legacy' agents that support was kind enough to convert for me. So I install them, understanding my 6 'free' agents will disappear, and they do, BUT...as it turns out, I suddenly convert to an entirely different model and now I have only 10 instances but I am using 165 instances!!! Whaaat??? So I'm in arrears now by 155 of these imaginary 'instances' based upon my total VM count. No more sockets. If my backups fail tonight there is going to be a very angry call to support later tonight. I think its time to find another backup solution. I really do have a day job.

Good grief.

Sylvala
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Re: B&R 9.5 U4 - How does work the new licensing system??

Post by Sylvala » Mar 05, 2019 3:27 pm 1 person likes this post

Hi Gotsev,

My collegue spoke with you support and now All is correct now. Thank for your patience.
Alain S.

Gostev
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Re: B&R 9.5 U4 - How does work the new licensing system??

Post by Gostev » Mar 05, 2019 4:16 pm

dpeach wrote:
Mar 05, 2019 1:17 pm
I install the socket license and the VMWare side is fine, two spare sockets. but the agent tab says I'm using 9 'instances' (whatever that means). Ok, I waste 15 minutes going through docs and I discover this 'conversion chart'. Seems for Enterprise, an 'instance' is not really an instance, it is 3/4 of an instance, so my 6 'free' instances are worthless.
Definitely not worthless in your specific case. As already mentioned earlier in this thread, you can exceed your instances limit by 5 instances with no consequences, meaning along with your 6 gifted instances, you have the effective total of 11 instances - which is less than your needed 9 instances. So, just install your socket license alone, and you should be good to go!

dpeach wrote:
Mar 05, 2019 1:17 pm
No problem, I also have a 10 pack of 'legacy' agents that support was kind enough to convert for me. So I install them, understanding my 6 'free' agents will disappear, and they do, BUT...as it turns out, I suddenly convert to an entirely different model and now I have only 10 instances but I am using 165 instances!!! Whaaat??? So I'm in arrears now by 155 of these imaginary 'instances' based upon my total VM count. No more sockets.
What happened is you replaced one license file with another. If you want to use your 36 socket license along with your 10 instance license in the same backup server, you should simply merge these two licenses on the Customer Portal, and use the resulting license file. However, as I just explained, you will be good with your socket license alone. Thanks!

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Re: B&R 9.5 U4 - How does work the new licensing system??

Post by dpeach » Mar 05, 2019 8:18 pm

The merge didn't work either. backups broke. Pri 1 ticket escalated to License team. Got a temp fix with a temp license key, but the problem is not fixed. Vivid memories of Availability Suite license conversion problems.

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Re: B&R 9.5 U4 - How does work the new licensing system??

Post by Gostev » Mar 05, 2019 10:41 pm

You are taking the hard way :) unfortunately, I am with R&D and so I cannot help you fix those license file issues, so this is something you will need to continue working on with licensing support.

Just wanted to make sure you saw my previous response: instead, all you need to do is install your existing 36 socket license.

Thanks and sorry for this inconvenience!

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Re: B&R 9.5 U4 - How does work the new licensing system??

Post by dpeach » Mar 06, 2019 4:30 pm

OK, I installed the base socket license. Looks OK now. Still short on agent instances, but we'll see how it works. There has GOT to be a better way to manage licenses. This is a big weakness for a product that is otherwise fantastic.

Thanks,

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Re: B&R 9.5 U4 - How does work the new licensing system??

Post by Gostev » Mar 06, 2019 5:40 pm

Great, thanks for the follow up!

Yes, I hear you but unfortunately, license management functionality issues is one of few problems Veeam R&D team cannot address... but, I know Veeam CIS team is working hard on the backend logic as we speak to polish license management in the customer portal. So, it should be golden soon - I hope!

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Re: B&R 9.5 U4 - How does work the new licensing system??

Post by SebCharp » Mar 20, 2019 9:03 am

@Gostev
I have taken the liberty of sending you a PM. The latest quotation I got doesn't seem to match what I understand from our exchanges.
I'm not sure our VEEAM vendor does really understand the new licensing system. :(

BR,
Seb

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Re: B&R 9.5 U4 - How does work the new licensing system??

Post by billeuze » Apr 21, 2019 6:35 pm

I also have a case (Case# 03515144) where it seems I am unable to get the information I need about our expiring merged license. I have tried phone support, online support, phone sales. Like a previous poster said, I have a day job and don't have time to read and analyze multiple pages of licensing documents to understand my specific situation. Since we pay for support, I shouldn't have to spend my time doing this, I expect support and/or sales to be able to explain it to me. Unfortunately this is not the case So I searched the forums.

Here I see new information that no support nor sales staff told me - the free instances that come with perpetual licenses. So according to what I see in previous replies to this topic by Gostev, I will not even have to renew my subscription because my "free"licenses will cover it.

We have:
perpetual licenses (Veeam Essentials Enterprise)for 4 sockets (we have 2 vmware hosts each with 2 physical sockets)
Windows agent subscription for one server due to renew in September 2019.

Support for our perpetual licenses will expire at the end of May. I have already renewed support and received the licence file but have not yet installed it in the B&R software.

Now, based on the information in this topic, I should not create a new merged license file from my new perpetual licence file and my agent subscription licence file. I should just install the 4 socket perpetual enterprise license and that will cover everything I am using (with some to spare). Is this correct? Further to this there is no point in renewing my agent subscription come September. Is this correct?

The support representative handling my case gave me contrary information: "Should you choose to not renew your Agents, you'd need only install a non-merge license for Backup only and the software will continue to run as normal, though without the Agents functionality."

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Re: B&R 9.5 U4 - How does work the new licensing system??

Post by Vitaliy S. » Apr 22, 2019 12:21 pm 1 person likes this post

Hello Bill,
billeuze wrote:I should just install the 4 socket perpetual enterprise license and that will cover everything I am using (with some to spare). Is this correct? Further to this there is no point in renewing my agent subscription come September. Is this correct?
Yes, you can use your 4 socket-based license key in your setup which will allow you to protect VMs. This key will also give you "Free/Gifted" instances to protect your physical server.
billeuze wrote:The support representative handling my case gave me contrary information: "Should you choose to not renew your Agents, you'd need only install a non-merge license for Backup only and the software will continue to run as normal, though without the Agents functionality."
This answer was correct for pre-Update 4 times. As soon as you install Veeam B&R 9.5 Update 4, you immediately receive free instances for a socket-basked key.

Let me know if that helps!

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Re: B&R 9.5 U4 - How does work the new licensing system??

Post by billeuze » May 17, 2019 10:29 pm

Yes, that helps, thanks. I renewed support for my perpetual licence and installed it in my server. Everything is good, It lets me keep using my agent so I can let the agent subscription expire and not worry about it. I just wish the support and sales agents knew how it works. What a horrible waste of time that was trying to deal with them.

And what's this nonsense about having to include a case ID before before I can post. sheesh, I already posted my case ID 2 posts up on this thread and now it won't let me post until I enter it again. I see posts from others who don't include a case ID, How do they manage to post?

OK, here goes, a caseID: 03515144

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Re: B&R 9.5 U4 - How does work the new licensing system??

Post by mcz » May 20, 2019 7:20 am

I also had this issue with the requested case ID multiple time. To me it looks like a bug: If I try to post again, it will let me do this without any error.

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Re: B&R 9.5 U4 - How does work the new licensing system??

Post by billeuze » May 21, 2019 3:35 pm

I jumped the gun saying the extra "free" licenses included with my perpetual license let me keep using my agent. It looked like it at first. B&R looked at the license and knew that I was using the agent and said that accounted for 1.5 of my spare 2 sockets. But then that night, when the backup job was scheduled to run I got the following: "Error: This functionality requires using paid Veeam Agent edition"

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Re: B&R 9.5 U4 - How does work the new licensing system??

Post by wishr » May 21, 2019 4:17 pm

Hi Bill,

Could you please open your License information window, switch to the Instances tab, check if the "Allow free agents to consume instances" checkmark is ticked, and make sure that the Agent has instances assigned and operates in Sever mode? Note, the Agents utilize instances (not sockets) per conversion table.

Thanks

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[MERGED] Agent license question

Post by glabel35 » May 21, 2019 8:13 pm

If I have a Veeam socket license (4) that we use to backup our vsphere environent, would I be able to choose to backup one of those vms with a windows agent without having to purchase another license?

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