It would seem that they are only working on closing the case, not on fixing the bug. For the last 5 months we have received an automatic e-mail every few days asking if we were happy with the resolution of the case. To each e-mail we responded that we were not happy as no resolution or response beyond the auto e-mail was received. Each time we were told to ignore the auto-e-mails and they were working on a fix, only to go silent until we again responded that we were not happy with the lack of any resolution. Today we received a survey asking if we were happy with the resolution with the now closed case. You guessed it we are still not happy as the bug still exist and no resolution has been provided.
It is very troubling that after an update broke the functionality rotating copy disk and five months of time with support the only action is to close the case.