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Backup Copy job "Success" despite fatal error
Over the last couple weeks we started getting errors in our Backup Copy jobs. I worked with Veeam support as well as a couple other vendors, and found the error was caused by the Intrusion Prevention System on a firewall. The specific error was "Failed to decrypt TLS data: (336130329)". The issue is resolved, but we didn't actually realize it was happening for about a week, because B&R was reporting the jobs as "Success", while in fact they were fatally flawed.
When a BC job completes, an email is sent. Here's an example:
All looks well, but look at the actual log of said job:
The TLS error results in the data not being transferred completely, and the cloud copy is not valid. I found it quite alarming that the job was listed as a Success. This error should be flagged in red and the job should've been reported as Failed. For now, my trust in the daily emails is gone.
When a BC job completes, an email is sent. Here's an example:
All looks well, but look at the actual log of said job:
The TLS error results in the data not being transferred completely, and the cloud copy is not valid. I found it quite alarming that the job was listed as a Success. This error should be flagged in red and the job should've been reported as Failed. For now, my trust in the daily emails is gone.
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Re: Backup Copy job "Success" despite fatal error
Hello guitarfish,
Thank you for your feedback, we will share it with RnD folks! Any reason you are still using the legacy copy job engine instead of new mirror / periodic backup copy jobs?
Thank you for your feedback, we will share it with RnD folks! Any reason you are still using the legacy copy job engine instead of new mirror / periodic backup copy jobs?
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Re: Backup Copy job "Success" despite fatal error
I recently upgraded to v12, haven't gotten much further yet.
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Re: Backup Copy job "Success" despite fatal error
It will be interesting to see if the same is reported when you upgrade to the new v12 copy jobs and backup chains.
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Chris Childerhose
Veeam Vanguard / Veeam Legend / Veeam Ceritified Architect / VMCE
vExpert / VCAP-DCA / VCP8 / MCITP
Personal blog: https://just-virtualization.tech
Twitter: @cchilderhose
Chris Childerhose
Veeam Vanguard / Veeam Legend / Veeam Ceritified Architect / VMCE
vExpert / VCAP-DCA / VCP8 / MCITP
Personal blog: https://just-virtualization.tech
Twitter: @cchilderhose
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Re: Backup Copy job "Success" despite fatal error
Thank you for the details! guitarfish, can you please share the case ID you were referring to?
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Re: Backup Copy job "Success" despite fatal error
seeing this error as well. Any more information about this perhaps? was this patched somewhere in the last couple of patches or was it perhaps fixable by upgrading the chain and the job to the new mirror mode?
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Re: Backup Copy job "Success" despite fatal error
Can you please share your case with us? We need more logs to pinpoint the root cause.seeing this error as well. Any more information about this perhaps?
Correct, new backup copy has different under the hood logic, so we were not able to reproduce this issue.it perhaps fixable by upgrading the chain and the job to the new mirror mode
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Re: Backup Copy job "Success" despite fatal error
no case yet. I'll probably put effort in upgrading the job and chain first. seems like the better plan.
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Re: Backup Copy job "Success" despite fatal error
Hopefully, the job and chain upgrade solves it for you. I will be interested once that is done.
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Chris Childerhose
Veeam Vanguard / Veeam Legend / Veeam Ceritified Architect / VMCE
vExpert / VCAP-DCA / VCP8 / MCITP
Personal blog: https://just-virtualization.tech
Twitter: @cchilderhose
Chris Childerhose
Veeam Vanguard / Veeam Legend / Veeam Ceritified Architect / VMCE
vExpert / VCAP-DCA / VCP8 / MCITP
Personal blog: https://just-virtualization.tech
Twitter: @cchilderhose
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Re: Backup Copy job "Success" despite fatal error
wrong assumption about the chain format. It was allready upgraded. will probabl need to pick it up with support later.
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Re: Backup Copy job "Success" despite fatal error
Hi. I'm seeing this error too on backup copy jobs. Seems to be intermittent, i.e. some VHDX files for some VMs get this error, then the error disappears the following night. We have B&R v12.1.1.56 and Meraki MX firewalls.
@guitarfish what was your fix? Thanks.
@guitarfish what was your fix? Thanks.
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Re: Backup Copy job "Success" despite fatal error
Your not doing SSL decryption on the firewalls are you?
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Re: Backup Copy job "Success" despite fatal error
ah! Meraki in my case as well. They have been suspect for a while and they still are. Something going on there.
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Re: Backup Copy job "Success" despite fatal error
Thanks, not sure about the SSL decryption - will check. Currently on MX 18.107.8 firmware,
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