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espi3030
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Full Name: Alfred Espinosa
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Backup Error

Post by espi3030 »

Hello all,

I am new to veeam backup (1st day) but I love it so far. I ran a backup job in my test environment and the backup appeared to complete, but I received the following error:



13 of 13 files processed

Total VM size: 25.00 GB
Processed size: 25.00 GB
Avg. performance rate: 32 MB/s
Backup mode: VCB SAN

Start time: 5/27/2009 4:28:08 PM
End time: 5/27/2009 4:41:36 PM

Completing current object backup process
Agents failed to start, server "localhost", client "servername.com"
Cannot connect to server [192.168.10.30:2500].



I am sure this is an easy fix for the experts out here. Veeam Backup is installed on my physical VCB proxy and is where I am running the backup from. (actual server name and IP was changed to protect the innocent). Can someone please help in explaining a solution for me? Thank you


espi3030

Gostev
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Location: Baar, Switzerland
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Re: Backup Error

Post by Gostev »

Hello Alfred, what Veeam Backup and ESX host versions are you using, and what is this server: 192.168.10.30?

It would be best if you send us all logs from Help | Support information to support@veeam.com. Usually it is hard to say anything based on just summary error description, unless it is known issue we have seen before (which it is not).

espi3030
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Posts: 8
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Joined: May 27, 2009 6:33 pm
Full Name: Alfred Espinosa
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Re: Backup Error

Post by espi3030 »

Gostev,

Thank you for your reply, I am using Veeam Backup and FastSCP version 3.0.1 and backing up a VM on ESX 3.5.0 (158874). 192.168.10.30 is my VCB proxy server, I think I have the issue fixed. My VCB proxy server is in a firewalled network, I have requested port 2500 be opened and will try again. I will post my results here when it completes.

Thank you

espi3030
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Posts: 8
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Joined: May 27, 2009 6:33 pm
Full Name: Alfred Espinosa
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Re: Backup Error

Post by espi3030 »

It was a firewall issue. Problem solved, new backup task completed successfully!

Gostev
SVP, Product Management
Posts: 28135
Liked: 4943 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
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Re: Backup Error

Post by Gostev »

Thanks for letting us know. You may want to open a few more ports above 2500 (2501, 2502 etc.) if you plan on running multiple jobs in parallel - it's one port per job.

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