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afokkema
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Backup Failed after upgrading to ESX update 4

Post by afokkema »

After upgrading my ESX hosts to Update 4 i received the following error, after running Veeam Backup that night.

Retrieving file list Failed
to perform Veeam VSS freeze: VMware tools status is "toolsOld"


I hope you can fix this in the next release.

Gostev
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Re: Backup Failed after upgrading to ESX update 4

Post by Gostev »

Hello, actually this is not a Veeam Backup issue. The issue is exactly due to what the error says - VMware Tools are out of date on that VM :wink:
According to ESX 3.5 Update 4 release notes, this update requires that you upgrade VMware Tools on your virtual machines.

Code: Select all

This version of ESX Server requires a VMware Tools upgrade.
Thank you!

afokkema
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Re: Backup Failed after upgrading to ESX update 4

Post by afokkema »

That's true. But i was a little disappointed that this VMware Tools status failed my backup. So again, i hope you guys can fix this in a future release :wink:

beckhamk
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Re: Backup Failed after upgrading to ESX update 4

Post by beckhamk »

did the job actually fail or was it reported as a warning?

Gostev
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Re: Backup Failed after upgrading to ESX update 4

Post by Gostev »

Depending on the state of Perform backup even if VSS fails checkbox, this issue could be classified either as warning, or failure.

afokkema
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Re: Backup Failed after upgrading to ESX update 4

Post by afokkema »

beckhamk wrote:did the job actually fail or was it reported as a warning?
the job failed. After upgrading the VMware Tools, the job was working again.

Ben Milligan
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Re: Backup Failed after upgrading to ESX update 4

Post by Ben Milligan »

afokkema - This means that you had the job set to fail if VSS fails. You have the ability to toggle this as Gostev pointed out in his previous post, on the VSS tab under the job properties.

Thanks!

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