Backup failed: Checking VM running state Min (10) must be...

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Backup failed: Checking VM running state Min (10) must be...

Veeam Logoby terkro » Mon Feb 15, 2010 11:13 am

Hi

One of our customers get this error in the backuplog:
Checking VM running state Min (10) must be less than or equal to max (-1) in a Range object.
The job fails just seconds after it started. Any suggestions?

Veeam backup V3

Regards Terje
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Re: Backup failed: Checking VM running state Min (10) must be...

Veeam Logoby Gostev » Mon Feb 15, 2010 11:29 am

Terje, I suggest that your customer upgrade to the latest version of the product (which is 4.1). If this does not resolve the issue, please have them contact our support at support@veeam.com with full logs from Help | Support information for investigation.
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Re: Backup failed: Checking VM running state Min (10) must be...

Veeam Logoby terkro » Mon Feb 15, 2010 11:30 am

Ok :-)
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Re: Backup failed: Checking VM running state Min (10) must be...

Veeam Logoby n2it-dk » Tue Feb 16, 2010 7:06 pm

Hi, one of our customers are allso getting this exact same error, seems to have happened after the most recent windows hotfix releases? Is there any feedback on the problem yet?

Checking VM running state Min (13) must be less than or equal to max (-1) in a Range object.
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Re: Backup failed: Checking VM running state Min (10) must be...

Veeam Logoby Gostev » Tue Feb 16, 2010 7:19 pm

I just asked support - no results yet, the previous support case was just opened. It would help if you also open support case and provide us all logs - this may speed things up.

If your guess about Windows Update is true, then looking at the error I would say VMware Tools got messed up with this new Windows Update and no longer return correct value for VM running state parameter query. Just a guess though, need to have developers look at full logs to confirm.
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Re: Backup failed: Checking VM running state Min (10) must be...

Veeam Logoby n2it-dk » Tue Feb 16, 2010 8:01 pm

Thanks, ive send the log files to Support. Lets see what they might end up with.
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Re: Backup failed: Checking VM running state Min (10) must be...

Veeam Logoby terkro » Thu Feb 18, 2010 10:27 am

Hi

Can I use the 3.0 license-file for 4.1? Or do they have to by an upgrade?

Terje
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Re: Backup failed: Checking VM running state Min (10) must be...

Veeam Logoby Vitaliy S. » Thu Feb 18, 2010 10:42 am

Hello Terje,

You should obtain new license file from our sales representative to use 4.1 version, as license files are not compatible. If you're on active maintenance plan your can upgrade to the latest version free of charge.

Thank you!
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Re: Backup failed: Checking VM running state Min (10) must be...

Veeam Logoby terkro » Wed Feb 24, 2010 12:35 pm

Hi

I`ve sent an email to sales@veeam.com last week but still haven`t got any reply.

Could you ask someone to answer?

Thanks :-)

Terje
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Re: Backup failed: Checking VM running state Min (10) must be...

Veeam Logoby Vitaliy S. » Wed Feb 24, 2010 1:07 pm

Terje,

I've just addressed your request to the corresponding sales representative. We will contact you shortly!
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