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shlomia
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Backup failed 'The username or password is incorrect'

Post by shlomia » May 14, 2017 11:23 am

Hi,

I'm using Veeam Backup & Replication 8.0
I have SMB shared folder on linux OpenMediaVault server.
I configured the shared folder to work with out credentials, I allowed guest connections so everyone can just open the shared path.
Now, I run my backup with the shared folder destination, and I receive this error:

Code: Select all

14/05/2017 13:37:28 :: Error: The user name or password is incorrect.
Cannot create folder. Folder path: [\\192.168.32.100\BackUp\VeeamBackup].
--tr:FC: Failed to create directory. Directory path: [\\192.168.32.100\BackUp\VeeamBackup].
--tr:Failed to call DoRpc. CmdName: [FcCreateDir].
The user name or password is incorrect.
Cannot create folder. Folder path: [\\192.168.32.100\BackUp\VeeamBackup].

foggy
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Re: Backup failed 'The username or password is incorrect'

Post by foggy » May 15, 2017 12:48 pm

Hi Shlomi, am I understanding right that you were able to add the location to Veeam B&R as CIFS repository, however, getting an error during the backup job? Does the account specified in the job also has sufficient rights to write into that folder?

mark.just.mark
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Re: Backup failed 'The username or password is incorrect'

Post by mark.just.mark » Oct 25, 2017 10:45 am

Hi,

I'm getting the same problem.
Veeam B&R 9.5.0.1038
vSphere & ESXi 5.5
Backup server is Win 2016 VM
Repository is CIFS share on Synology 1817+, local account + password
Backups were working fine, now they keep failing with:

Code: Select all

25/10/2017 9:20:19 PM :: Processing Yorick Error: The user name or password is incorrect.
Failed to backup text locally. Backup: [VBK: 'veeamfs:-1:4e4bde26-6edc-4e27-8b61-3bedab2129ce (vm-61)\summary.xml@\\p-nas-01\veeambck\Temp\TempD2017-10-25T212016.vbk'].
Agent failed to process method {DataTransfer.BackupText}.
Agent failed to process method {DataTransfer.BackupText}.

And yet, the Configuration Backup (to the same repository) works fine.

Created a new backup with a single VM, and get the same error.
Connected to the share from windows with the username/password just fine.

mark.just.mark
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Re: Backup failed 'The username or password is incorrect'

Post by mark.just.mark » Oct 25, 2017 11:07 am

Another data point - successfully restored a previous file from the failing backup.

PTide
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Re: Backup failed 'The username or password is incorrect'

Post by PTide » Oct 25, 2017 12:26 pm

Hi,

What happens if you go to the repository settings and try to go through the wizard once again?

Thanks

mark.just.mark
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Re: Backup failed 'The username or password is incorrect'

Post by mark.just.mark » Oct 26, 2017 6:47 am

Ran through the repository wizard again.

On the way through, clicked Populate - it detected the total and available space.
Made a change (turned off NFSRecover thingy) just to make sure it had something to update.
Clicked Apply - all green ticks

PTide
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Re: Backup failed 'The username or password is incorrect'

Post by PTide » Oct 26, 2017 10:16 am

So, does the backups work now? If not then I recommend you to contact our support team, so they can take a closer look at the setup, and post your case ID.

Thank you

mark.just.mark
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Re: Backup failed 'The username or password is incorrect'

Post by mark.just.mark » Nov 01, 2017 7:27 am

No, it still did the same thing.
Updated the account that authenticates to the NAS.
Changed it from just Username to NasHostName\Username (same password)
Backups then started working.

damago1
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Re: Backup failed 'The username or password is incorrect'

Post by damago1 » Feb 26, 2018 12:21 pm

This is definitely a bug in Veeam backup. The problem is probably caused by inconsistency in using CIFS libraries by Veeam.

I have pin-pointed the bug. I can always replicate this bug. I have one server that can be reached by WINS name \\SZUFLADA\ or can be reached by DNS name \\szuflada.mycompany.pl\ and:

- when I do enter the path (backup target path):
\\szuflada.mycompany.pl\backups\my_machine
than:
- in the wizard I can enter name and password, and it is accepted, but when I start the actual job it is claiming bad username / password and backup job fails. What's funny: the folder for backup is created by veeam, it is only empty.

- when I do enter the path as:
\\szuflada\backups\my_machine

it magically works.

v.Eremin
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Re: Backup failed 'The username or password is incorrect'

Post by v.Eremin » Feb 26, 2018 6:01 pm

Do you mind opening a ticket and providing our support team with the results of your investigation? If confirmed, the issue will be escalated to R&D and be fixed later on. Thanks.

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