Backup Job Error

[pentana]

Hi,

I am getting the following error on one of our VM's when we attempt a backup:

Checking VM running state Cannot process the VM because the target VM state is "FileLevelRestore".

Also if I try and launch a file level restore I get a similar error saying there is an active file level restore. There is no restore actively occuring, I have rebooted the server several times, I believe the database thinks there is one, how can i rectify this?

Thanks,

Terry

[Gostev]

Hello, what version are you using?
Please contact our support and they will help you to get this resolved.

[pentana]

The latest Version 3.

[pentana]

I have contacted support and have not heard anything back in days...
Why is this? I need this resolved A.S.A.P.

[Gostev]

Hello, what is your case ID number?

[ssimakov]

pentana, according to our issue tracking system your case #503622 has been answered on February, 3rd. I've just forwarded you that answer again.

[pentana]

I never got a case number, I assume you mean March the 3rd. I still have not received any answer whatsoever.
I have even gone through our mail logs and there is nothing received from veeam.com from the 1st of March.

[Gostev]

Looks like your email did not get to the support mailbox since case ID are issued automatically in an automated response.
Could you please re-send the information to support@veeam.com

[eannastew]

HI Could the resolution to this post be posted on the form please?

Regards

[ssimakov]

Eanna, OP of this topic used Backup 2.x at the moment of posting the issue here. Do you experience the same issue with Backup 3.x?