Backup Sync Failed

[BassTeQ]

Hi, my sync backup job has started to fail, see details below. How do I resolve this?
The file that's missing isn't on the source server, and its dated months ago, so not sure why its looking for it?

Thank you.

[DGrinev]

Hi,

It's impossible to troubleshoot through the forum, please contact the support team and share your case ID here. Thanks!

[BassTeQ]

Will do thank you