BEM 9.0.0.902 "Communication Failure" on "Start Collection"

[fcocquyt16]

Hi,

We recently upgraded from v8 to v9 (9.0.0.902) and lost the Backup Enterprise Manager (https://veeamserver:9443) stopped showing the backup throughput graph on the dashboard.

So we went into Configuration and removed and re-added the two v9.0.0.902 servers (verifying credentials are good)

But when we click on Configuration->Start Collecting it runs for about 5 minutes then reports "Communication Failure".

Has anyone seen this? Any ideas how to troubleshoot?
Which logs should we check?

thanks for any tips, info!

Fletch.

[nielsengelen]

Best would be to contact support for assistance and see why it fails.

[fcocquyt16]

Yes, I have a Case # 01793016 open
I'm checking their netstat suggestion to see if something grabbed port 9392

thanks

[foggy]

Just to check, have you followed the step-by-step upgrade procedure and performed EM upgrade first?