BIG SureBackup Job Problem

[mcvosi]

I will occasionally run a SureBackup job and my vCenter becomes inaccessible for some reason. Has anyone seen this strange behavior before? The effect is reminiscent of something like an IP conflict, but I know there isn't one.

This issue has baffled me for months now, and I've had a Veeam case, #02698231.

Right now it only seems to affect vCenter server, and I don't know why.

[PetrM]

Hi Matthew,

I'll ask our support team to prioritize your request. The described behavior does not seem normal and it's not a known issue.

Thanks!

[PetrM]

@mcvosi could you please share a support case ID or open a new case? The provided number is Veeam Support contract ID and not the case ID.

Thanks!

[mcvosi]

Case #05990195

[PetrM]

Hi Matthew,

According to our ticket tracking system, the case is already closed because the solution was found. If you can reproduce the issue described above, it will be best to contact our support team and ask them to reopen the case because the issue still persists or ask them to open a new one. After that, please share ID of the active case so that I can pay attention of support leadership to your problem.

Thanks!

[mcvosi]

Case #06116873