Bug Report: Backup Files Unavailable

Availability for the Always-On Enterprise

Bug Report: Backup Files Unavailable

Veeam Logoby meeyou » Tue Mar 08, 2016 7:51 pm

Trying to run an FLR in Veeam 9.0.0.902 I get an error "Backup Files Unavailable"

I checked the repo and the chain is there, so I run the restore again and get the same error, but I notice that I can just hit ok and continue with the restore, which works fine.

The backup job name contains an ampersand, and the folder on disk has replaced this ampersand with an underscore, I'm guessing this may be related.
meeyou
Influencer
 
Posts: 20
Liked: never
Joined: Tue Oct 16, 2012 5:47 pm
Full Name: John White

Re: Bug Report: Backup Files Unavailable

Veeam Logoby Gostev » Tue Mar 08, 2016 7:52 pm

Hi, John. We need to see the logs to verify this is indeed a bug on our end. Can you please share the support case ID for this issue? Thanks.
Gostev
Veeam Software
 
Posts: 21510
Liked: 2381 times
Joined: Sun Jan 01, 2006 1:01 am
Location: Baar, Switzerland

Re: Bug Report: Backup Files Unavailable

Veeam Logoby meeyou » Tue Mar 08, 2016 7:54 pm

I have not opened a case as I was able to get my restore done once I realized the error had no teeth. Can I just PM you the logs or do I need to open a case?
meeyou
Influencer
 
Posts: 20
Liked: never
Joined: Tue Oct 16, 2012 5:47 pm
Full Name: John White

Re: Bug Report: Backup Files Unavailable

Veeam Logoby Gostev » Tue Mar 08, 2016 8:33 pm

We will need the entire log package from Help > Support information, so please open a support case and attach it there when you get a moment. Thanks!
Gostev
Veeam Software
 
Posts: 21510
Liked: 2381 times
Joined: Sun Jan 01, 2006 1:01 am
Location: Baar, Switzerland

Re: Bug Report: Backup Files Unavailable

Veeam Logoby RMount » Thu Jun 23, 2016 7:30 am

Did you find a solution for this problem ? I've got the same error after the 9.0.0.1491 upgrade.
RMount
Lurker
 
Posts: 1
Liked: never
Joined: Thu Jun 23, 2016 7:17 am
Full Name: Rudy van den Bergh

Re: Bug Report: Backup Files Unavailable

Veeam Logoby Vitaliy S. » Thu Jun 23, 2016 3:38 pm

Rudy, please open a support case directly with our technical team. Once you do this please post back your case ID for future reference.
Vitaliy S.
Veeam Software
 
Posts: 19773
Liked: 1120 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Bug Report: Backup Files Unavailable

Veeam Logoby rweis » Fri Sep 08, 2017 2:04 pm

Rescan your repositories
rweis
Veeam Software
 
Posts: 71
Liked: 9 times
Joined: Mon Jun 13, 2011 7:46 pm
Location: South Coast Massachusetts - best scallops & cod in the world!
Full Name: Randy Weis


Return to Veeam Backup & Replication



Who is online

Users browsing this forum: Google [Bot] and 32 guests