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meeyou
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Bug Report: Backup Files Unavailable

Post by meeyou » Mar 08, 2016 7:51 pm

Trying to run an FLR in Veeam 9.0.0.902 I get an error "Backup Files Unavailable"

I checked the repo and the chain is there, so I run the restore again and get the same error, but I notice that I can just hit ok and continue with the restore, which works fine.

The backup job name contains an ampersand, and the folder on disk has replaced this ampersand with an underscore, I'm guessing this may be related.

Gostev
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Re: Bug Report: Backup Files Unavailable

Post by Gostev » Mar 08, 2016 7:52 pm

Hi, John. We need to see the logs to verify this is indeed a bug on our end. Can you please share the support case ID for this issue? Thanks.

meeyou
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Re: Bug Report: Backup Files Unavailable

Post by meeyou » Mar 08, 2016 7:54 pm

I have not opened a case as I was able to get my restore done once I realized the error had no teeth. Can I just PM you the logs or do I need to open a case?

Gostev
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Re: Bug Report: Backup Files Unavailable

Post by Gostev » Mar 08, 2016 8:33 pm

We will need the entire log package from Help > Support information, so please open a support case and attach it there when you get a moment. Thanks!

RMount
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Re: Bug Report: Backup Files Unavailable

Post by RMount » Jun 23, 2016 7:30 am

Did you find a solution for this problem ? I've got the same error after the 9.0.0.1491 upgrade.

Vitaliy S.
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Re: Bug Report: Backup Files Unavailable

Post by Vitaliy S. » Jun 23, 2016 3:38 pm

Rudy, please open a support case directly with our technical team. Once you do this please post back your case ID for future reference.

rweis
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Re: Bug Report: Backup Files Unavailable

Post by rweis » Sep 08, 2017 2:04 pm

Rescan your repositories
Randy Weis
Enterprise SE, NA Strategic Accounts

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