Can't disable Encrypt of Configuration Backup

Availability for the Always-On Enterprise

Can't disable Encrypt of Configuration Backup

Veeam Logoby Maurice » Thu Oct 15, 2015 7:44 am

Hi all,

i got a small Problem with a Customers B&R Configuration.
They tested a Encryption on a Test Backup and now decided they dont want to use it. :roll:
Now i got a Problem disabling Configuration Backup Encryption.
When i disable the encryption it says "Configuration backup encryption must be enabled because product configuration contains encryption keys.".
The problem is: The key which is inside the Password Manager is the key that the Configuration Backup itself uses.
So i can't disable the Configuration Backup because of that error message and i can't delete the key because it is used by a Job (the Configuration Backup).

How can i disable the encryption of the Configuration backup now?

Thanks for any solutions. :)
Maurice
Service Provider
 
Posts: 21
Liked: 2 times
Joined: Mon May 26, 2014 7:59 am
Location: Münster, Germany
Full Name: Maurice Galicic

Re: Can't disable Encrypt of Configuration Backup

Veeam Logoby v.Eremin » Thu Oct 15, 2015 9:20 am

I'm wondering whether the backup console still contains encrypted backups or jobs using encryption. Thanks.
v.Eremin
Veeam Software
 
Posts: 13428
Liked: 987 times
Joined: Fri Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin

Re: Can't disable Encrypt of Configuration Backup

Veeam Logoby Maurice » Thu Oct 15, 2015 11:06 am

There are no other Jobs using encryption.
When i try to delete the Password in the Password Manager it shows me the dependent jobs and the only one showing is the configuration backup.
I deleted also the corresponding backups (restore points).
Maurice
Service Provider
 
Posts: 21
Liked: 2 times
Joined: Mon May 26, 2014 7:59 am
Location: Münster, Germany
Full Name: Maurice Galicic

Re: Can't disable Encrypt of Configuration Backup

Veeam Logoby foggy » Thu Oct 15, 2015 3:55 pm

Maurice, just talked to QA, they are aware of this issue, so it should be addressed further down the road. Thanks.
foggy
Veeam Software
 
Posts: 14903
Liked: 1094 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: Can't disable Encrypt of Configuration Backup

Veeam Logoby Maurice » Mon Oct 19, 2015 7:10 am

Thank you for the info. I hope it will soon be fixed. Till then the customer will create an easy Password for the Config-Backup.
Maurice
Service Provider
 
Posts: 21
Liked: 2 times
Joined: Mon May 26, 2014 7:59 am
Location: Münster, Germany
Full Name: Maurice Galicic

Re: Can't disable Encrypt of Configuration Backup

Veeam Logoby BarryPhillips » Tue Dec 13, 2016 12:39 pm

Has there been any update to this issue ? I find myself in the same scenario, We have one password associated to the Configuration Backup job only (we were testing), but now I cannot remove it or turn off encryption on the configuration backup job
BarryPhillips
Lurker
 
Posts: 1
Liked: never
Joined: Tue Dec 13, 2016 12:23 pm
Full Name: Barry Phillips

Re: Can't disable Encrypt of Configuration Backup

Veeam Logoby foggy » Thu Dec 15, 2016 2:04 pm

Hi Barry, this hasn't been addressed so far.
foggy
Veeam Software
 
Posts: 14903
Liked: 1094 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

[MERGED] Unable to delete Encryption Password (all 9.x versi

Veeam Logoby sfbi » Fri Mar 24, 2017 9:54 am

Hello,
I've added one "Ecryption Password" and then configured for "Configuration Backup".
Now I need to delete this password and disable "Encryption configuration backup".
When I try to "Remove" the Encryption Password Veeam reply: "Unable to delete selected password ..in use.."
When I try to remove the flag "Encryption configuration backup" into "Configuration Backup Settings" Veeam reply: "Configuration backup encryption must be enabled becouse product configuration contains encryption keys".

It's a loop! :shock:

Support reply me:

This behavior is by design. Veeam requires that you encrypt the configuration backup if you have created at least one password in the Password Manager on the backup server (https://helpcenter.veeam.com/docs/backu ... tml?ver=95).

Code: Select all
Veeam Backup & Replication requires that you encrypt the configuration backup if you have created at least one password in the Password Manager on the backup server"


It's right, but it is not specified that I can not delete and disable this feature...

I still do not understand why I can't:
- disable "Configuration Backup"
- delete "Ecryption Password" (It is no longer used anywhere!)
- enable "Configuration Backup"
Done.

Any idea? :?:

Regards
Sim
sfbi
Influencer
 
Posts: 13
Liked: 2 times
Joined: Tue Jan 12, 2016 10:15 am
Full Name: SFBI

Re: Can't disable Encrypt of Configuration Backup

Veeam Logoby foggy » Fri Mar 24, 2017 4:13 pm 1 person likes this post

Hi Sim, this should be fixed in v10.
foggy
Veeam Software
 
Posts: 14903
Liked: 1094 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

[MERGED] Removing configuration backup encryption

Veeam Logoby lightsout » Mon Apr 03, 2017 1:09 pm

All,

It seems playing about has got me into trouble. :D I enabled encrypted backups which forced me to create an encrypted backup password. The issue is I can't turn it off!

If I try to turn off encrypted backups, it says I have an encryption key so I can't. If I try to remove the encryption key, it says I can't as it is use by the configuration backup job.

How can I escape this trap! :oops:

Thanks!
lightsout
Expert
 
Posts: 185
Liked: 47 times
Joined: Thu Apr 10, 2014 4:13 pm


Return to Veeam Backup & Replication



Who is online

Users browsing this forum: Bing [Bot], Google [Bot] and 46 guests