Can't Remove Previous 3PAR Integration

Availability for the Always-On Enterprise

Can't Remove Previous 3PAR Integration

Veeam Logoby itfnb » Thu Apr 06, 2017 2:49 am

Howdy!

We moved our 3PAR array's management to a new IP address. I was able to add it into Veeam B&R's Storage Infrastructure section at its new IP, but I cannot remove the old listing. I receive this error:

"Unable to remove storage xxx.xxx.xxx.xxx because it is locked by backup process."

Has anyone encountered this before? It says this with no jobs running.

Thanks!
-Jim
itfnb
Enthusiast
 
Posts: 57
Liked: 9 times
Joined: Mon Mar 12, 2012 8:18 pm

Re: Can't Remove Previous 3PAR Integration

Veeam Logoby Mike Resseler » Thu Apr 06, 2017 4:36 am

Jim,

It probably means there is somewhere a reference to the old storage in the database. Without logs I think it will be difficult to figure this one out.
Open a support call, post the case ID here and the follow up after that

Thanks
Mike
Mike Resseler
Veeam Software
 
Posts: 3345
Liked: 380 times
Joined: Fri Feb 08, 2013 3:08 pm
Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler

Re: Can't Remove Previous 3PAR Integration

Veeam Logoby stuartmacgreen » Tue Jun 06, 2017 7:53 pm

Would like to know the resolution to this case/issue.

I have the same scenario.
• Want to change Management IP of 3PAR Storage System and update within Veeam
• Faced with same message as Jim when trying to remove the Storage within Veeam.

Had to reinstate the old IP address on the Storage System to let Veeam continue Storage Snapshots, for the time being until can remove cleanly.

Is there a procedure you must do to remove Storage Integration without being faced with this message.
Backup Infrastructure: Veeam B&R 9.5 U2 • vSphere 5.5 U3e • HP MSA 2040 [FC] (Backup Storage) • HP MSL6480 LTO-6 (Tape Storage)
(Veeam Agent for Windows protecting Veeam Proxy / Tape / Repository servers)
stuartmacgreen
Enthusiast
 
Posts: 88
Liked: 16 times
Joined: Tue May 01, 2012 11:56 am
Full Name: Stuart Green

Re: Can't Remove Previous 3PAR Integration

Veeam Logoby itfnb » Tue Jun 06, 2017 7:54 pm

Support helped figure out the hooks to the SQL db for it, delete them, and we were then then able to remove the old 3PAR.
itfnb
Enthusiast
 
Posts: 57
Liked: 9 times
Joined: Mon Mar 12, 2012 8:18 pm

Re: Can't Remove Previous 3PAR Integration

Veeam Logoby stuartmacgreen » Tue Jun 06, 2017 7:55 pm

Thanks Jim for the update.
Kinda figured it would be a Support call.
Backup Infrastructure: Veeam B&R 9.5 U2 • vSphere 5.5 U3e • HP MSA 2040 [FC] (Backup Storage) • HP MSL6480 LTO-6 (Tape Storage)
(Veeam Agent for Windows protecting Veeam Proxy / Tape / Repository servers)
stuartmacgreen
Enthusiast
 
Posts: 88
Liked: 16 times
Joined: Tue May 01, 2012 11:56 am
Full Name: Stuart Green

Re: Can't Remove Previous 3PAR Integration

Veeam Logoby Jack1874 » Fri Sep 01, 2017 3:24 pm

Hello, do you have the support case number for this? We have the same issue ...
Jack1874
Enthusiast
 
Posts: 89
Liked: 4 times
Joined: Sat Oct 17, 2015 3:32 pm
Location: Canada
Full Name: Stuart Little

Re: Can't Remove Previous 3PAR Integration

Veeam Logoby foggy » Fri Sep 01, 2017 3:27 pm

Hi Stuart, you can open your own case, this would probably be faster.
foggy
Veeam Software
 
Posts: 15087
Liked: 1110 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson


Return to Veeam Backup & Replication



Who is online

Users browsing this forum: casey.sims, Google Feedfetcher, ssimakov, tsightler and 33 guests