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n.vanuffelen
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Can't remove .vib files from properties

Post by n.vanuffelen » Nov 21, 2017 11:49 am

Support ID: 00894274

Hi there,

We're running incremental backups daily and when something went wrong last week. We figured out we had to remove a single .vib file which we thought would fix the problem, recently we've always been able to delete a .vib file but now we aren't.

It should look like this:
Image

But we can't seem to right click and get this popup to make sure we can remove a .vib file.

We're using VEAAM Backup & Replication 9.5.0.1038.

Anybody who knows what to do?

foggy
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Re: Can't remove .vib files from properties

Post by foggy » Nov 21, 2017 12:50 pm

Hi Niels, first of all, why do you think this particular VIB is the culprit of the issue? And what is the issue, btw?

n.vanuffelen
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Re: Can't remove .vib files from properties

Post by n.vanuffelen » Nov 21, 2017 1:32 pm

We're receiving this error message in our logs:

Failed to merge full backup file Error: Agent: Failed to process method {Transform.Patch}: Retrieved less bytes from the storage [0] than required [758272]. Offset: [50694870016]. File: [\\*******\Backup\Backup Copy Job_1\Backup Copy JobD2017-10-23T000000.vib].

Which we thought we should remove the above named .vib file.

n.vanuffelen
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Re: Can't remove .vib files from properties

Post by n.vanuffelen » Nov 21, 2017 1:33 pm

Or is it something else that causes the problem?

foggy
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Re: Can't remove .vib files from properties

Post by foggy » Nov 21, 2017 1:59 pm

Manual intervention into the backup chain is not recommended. Please continue working with your support engineer on this. Most likely you do not see the backup deletion commands, since they are available for obsolete files only, while this one is still used by the chain.

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