Cannot complete login

[bunger]

About every other week or so, our backup jobs fail with the following error:
­ Cannot complete login due to an incorrect user name or password

The temporary fix is to do the following from within Veeam:
­ Backup Infrastructure > Managed Servers > VMWare vSphere > vCenter Servers > our-vcenterServer > right-click and select Properties
­ Next until Credentials screen, then click Apply ( I don't change anything; I literally just click Apply )

I then retry the backup job and it is fine and will continue to be fine for maybe a week or 2 and then the issue will recur.

I have tried re-entering credentials, but the issue still persists.

Details:
Veeam B&R: v9.5.0.1922
VMWare vSphere/vCenter: v5.5.0 ( all VMs are on this platform )

[Dima P.]

Hello Bill,

Described behavior does not look like expected so kindly submit a support case and share the case ID in this thread. Thanks!

[sello.ramalepe]

Good day How did you resolve the issue?, we experiencing the same issue in our environment

[foggy]

Hi sello, Bill didn't share the case ID for this issue so we're not able to track it down for the resolution. Please open your own case for investigation. Thanks!