Cannot find local Host

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Cannot find local Host

Veeam Logoby Gerbrand » Thu Jun 15, 2017 7:58 am

I am running a few jobs in Veeam B&R, this is a job that is stored locally and is cloned to send it to the cloud. I did the same with other jobs and they are being backupped to the cloud. This Job worked before but stopped working with this error:

Error: Unable to convert host Id from service provider database to host Id from local database: cannot find local host
BS-EX01Error09:49:3009:49:480,0 B0,0 B0,0 B0:00:18 Job has failed. See logs for details.

I have the felling that I miss something very stupid, but all the settings are the same as the local job, and similar to another cloud job.


What does this error mean? Where can I find the log that tells me what's wrong?
Gerbrand
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Re: Cannot find local Host

Veeam Logoby Mike Resseler » Thu Jun 15, 2017 8:01 am

Logging is describe here (including locations): https://helpcenter.veeam.com/docs/backu ... tml?ver=95

But in this case, I would advise you to create a support call. Post the support case ID here and the follow-up after investigation of support engineers

Thanks
Mike
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Re: Cannot find local Host

Veeam Logoby Gerbrand » Thu Jun 15, 2017 8:33 am

[ID# 02189840] is the support case ID
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Re: Cannot find local Host

Veeam Logoby Gerbrand » Thu Jun 15, 2017 12:09 pm 2 people like this post

the problem is solved;

There was a DNS-issue.
What I did, with support from the veeam support

1: Disable the problem job
2: Rescan the cloud repository
3: edit the problem job, with map back-up, and choose the folders name (of problem job)
4: pressed ok and finish
4: run the job.
5: re-enable the job.
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Re: Cannot find local Host

Veeam Logoby Mike Resseler » Thu Jun 15, 2017 1:55 pm

Great news Gerbrand!

Glad it is solved. And thanks for giving us the procedure! Probably will help many people on our forums also!

Thanks
Mike
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Re: Cannot find local Host

Veeam Logoby Ensposito » Mon Aug 28, 2017 7:52 pm

Hey Gerbrand, testing this out now - I had the same issue. Didn't fix mine. I will get a case started.
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Re: Cannot find local Host

Veeam Logoby Daithi » Wed Sep 27, 2017 3:14 pm

I'm having the same issue here. The backup copy worked fine until the server was shutdown and started up again.

"Error: Unable to convert host Id from service provider database to host Id from local database: cannot find local host"

I've logged a support call but if anyone found a different solution it would be appreciated.
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