Comprehensive data protection for all workloads
Post Reply
JorisK
Enthusiast
Posts: 58
Liked: never
Joined: Jan 01, 2006 1:01 am

Cannot process because "FileLevelRestore"

Post by JorisK »

The entire error is:
Cannot process the VM because the target VM state is "FileLevelRestore".

We had to restore some files out of a backup and now when backing up this VM this message appears each it backups.
Gostev
Chief Product Officer
Posts: 31606
Liked: 7095 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Post by Gostev »

Jorisk, please submit this issue with all logs to support@veeam.com. There's little we can say without logs, but I suppose that the previous file level restore attempt was terminated abnormally (Veeam Backup process got killed, or console was hard resetted)
JorisK
Enthusiast
Posts: 58
Liked: never
Joined: Jan 01, 2006 1:01 am

Post by JorisK »

Gostev wrote:Jorisk, please submit this issue with all logs to support@veeam.com. There's little we can say without logs, but I suppose that the previous file level restore attempt was terminated abnormally (Veeam Backup process got killed, or console was hard resetted)
I actually had no difficulties with restoring, restoring went perfect and fast!

I'll submit it to support.

Thanks Gostev.
JorisK
Enthusiast
Posts: 58
Liked: never
Joined: Jan 01, 2006 1:01 am

Post by JorisK »

As what support told me: Reopen the restore screen and shut it again. It should reset the Restore mode.

And that worked. Backup runs fine again.
Gostev
Chief Product Officer
Posts: 31606
Liked: 7095 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Post by Gostev »

Jorisk, thank you - I appreciate you updating this thread with the resolution.
tl_byte
Novice
Posts: 5
Liked: never
Joined: Nov 07, 2009 12:49 am
Full Name: Tze Liang
Contact:

Re: Cannot process because "FileLevelRestore"

Post by tl_byte »

Hi,

We are having the same issue with the FileLevelRestore. The restore process actually failed at one point, and then finally succeeded, but the backup will not run now.

We tried the procedures as stated above, run the wizard and close down. We even restarted the whole Veeam server without any luck.

Any suggestion? Thanks.
Vitaliy S.
VP, Product Management
Posts: 27297
Liked: 2773 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Cannot process because "FileLevelRestore"

Post by Vitaliy S. »

Hello Tze,

Please refer to our technical support team for the SQL script that will reset the locked status. Thank you!
tl_byte
Novice
Posts: 5
Liked: never
Joined: Nov 07, 2009 12:49 am
Full Name: Tze Liang
Contact:

Re: Cannot process because "FileLevelRestore"

Post by tl_byte »

Thanks Vitaliy. I'll liaise with technical support to get the fix.
Post Reply

Who is online

Users browsing this forum: Google [Bot] and 17 guests