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JorisK
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Cannot process because "FileLevelRestore"

Post by JorisK »

The entire error is:
Cannot process the VM because the target VM state is "FileLevelRestore".

We had to restore some files out of a backup and now when backing up this VM this message appears each it backups.

Gostev
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Post by Gostev »

Jorisk, please submit this issue with all logs to support@veeam.com. There's little we can say without logs, but I suppose that the previous file level restore attempt was terminated abnormally (Veeam Backup process got killed, or console was hard resetted)

JorisK
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Post by JorisK »

Gostev wrote:Jorisk, please submit this issue with all logs to support@veeam.com. There's little we can say without logs, but I suppose that the previous file level restore attempt was terminated abnormally (Veeam Backup process got killed, or console was hard resetted)
I actually had no difficulties with restoring, restoring went perfect and fast!

I'll submit it to support.

Thanks Gostev.

JorisK
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Post by JorisK »

As what support told me: Reopen the restore screen and shut it again. It should reset the Restore mode.

And that worked. Backup runs fine again.

Gostev
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Post by Gostev »

Jorisk, thank you - I appreciate you updating this thread with the resolution.

tl_byte
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Re: Cannot process because "FileLevelRestore"

Post by tl_byte »

Hi,

We are having the same issue with the FileLevelRestore. The restore process actually failed at one point, and then finally succeeded, but the backup will not run now.

We tried the procedures as stated above, run the wizard and close down. We even restarted the whole Veeam server without any luck.

Any suggestion? Thanks.

Vitaliy S.
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Re: Cannot process because "FileLevelRestore"

Post by Vitaliy S. »

Hello Tze,

Please refer to our technical support team for the SQL script that will reset the locked status. Thank you!

tl_byte
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Re: Cannot process because "FileLevelRestore"

Post by tl_byte »

Thanks Vitaliy. I'll liaise with technical support to get the fix.

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