Comprehensive data protection for all workloads
Post Reply
4c7
Enthusiast
Posts: 47
Liked: 3 times
Joined: May 04, 2015 2:45 pm
Full Name: 4c74356b41
Contact:

Cannot update host agent

Post by 4c7 »

I've just installed 8.0.0.2029
And I cannot update one of my Hyper-V host. It says access denied. However the accounts I've tried all have local admin rights (I've tried both domain and local accounts). I can access Admin$ share just fine with all the accounts from the Veeam server (using IP, NETBIOS name or FQDN). Firewall's are off. So I have this question. What is going on right here?
I've also rebooted Hyper-V host and Veeam Server. No luck.

ps. Is there a way to manually install Veeam Package?
pps. Is there a DSC resource for that?
veremin
Product Manager
Posts: 20400
Liked: 2298 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Cannot update host agent

Post by veremin »

You might want to install required packages manually and see whether it helps. The packages are the following: VeeamTransport.msi, VeeamHvIntegration.msi (those can be found in the directory VB&R is installed on; \Backup\Packages). Thanks.
4c7
Enthusiast
Posts: 47
Liked: 3 times
Joined: May 04, 2015 2:45 pm
Full Name: 4c74356b41
Contact:

Re: Cannot update host agent

Post by 4c7 »

Well this is weird. So the story goes like this.
I've rebuild this server a few weeks ago. And I forgot to re-add Veeam Service Account to local administrators group. Somehow everything was working fine, now after the update (which it won't let me do with the accounts that had local admin rights, I had to login locally on hyper-v host with the same account), Veeam recognizes the server, but says it's unavailable, even thou Veeam can get all the information it needs from the Host.
foggy
Veeam Software
Posts: 21138
Liked: 2141 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Cannot update host agent

Post by foggy »

If you're able to install required components but the server is still not recognized, please contact technical support to investigate the reasons of this behavior.
4c7
Enthusiast
Posts: 47
Liked: 3 times
Joined: May 04, 2015 2:45 pm
Full Name: 4c74356b41
Contact:

Re: Cannot update host agent

Post by 4c7 »

Could you kindly guide me how to do that?
veremin
Product Manager
Posts: 20400
Liked: 2298 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Cannot update host agent

Post by veremin »

Copy the mentioned packages to required server, and install them manually.

As to support case, it can be opened and required logs can be attached by going to the following site:

http://cp.veeam.com/

Thanks.
4c7
Enthusiast
Posts: 47
Liked: 3 times
Joined: May 04, 2015 2:45 pm
Full Name: 4c74356b41
Contact:

Re: Cannot update host agent

Post by 4c7 »

I'm struggling to choose which support case should I open (on the "Add attachments to your case" page)
foggy
Veeam Software
Posts: 21138
Liked: 2141 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Cannot update host agent

Post by foggy »

You can select "Installation issue".
4c7
Enthusiast
Posts: 47
Liked: 3 times
Joined: May 04, 2015 2:45 pm
Full Name: 4c74356b41
Contact:

Re: Cannot update host agent

Post by 4c7 »

So after a few restarts this started working. go figure.
veremin
Product Manager
Posts: 20400
Liked: 2298 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Cannot update host agent

Post by veremin »

Might have been some intermittent issue. In case it re-occurs, reach our support team directly. Thanks.
Post Reply

Who is online

Users browsing this forum: Bing [Bot], Spex and 153 guests