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Cannot Upload Guest agent's files to the administrative shar
I tried to setup my first job in v5, and it is failing.
How do I repair these errors?
Starting guest agent
Cannot upload guest agent's files to the administrative share [C:\Windows].
Cannot create folder [C:\Windows\VeeamVssSupport] in guest.
VIX Error: You do not have access rights to this file Code: 13
Indexing guest file system
Veeam Guest Agent is not started
Freezing guest operating system
Veeam Guest Agent is not started
How do I repair these errors?
Starting guest agent
Cannot upload guest agent's files to the administrative share [C:\Windows].
Cannot create folder [C:\Windows\VeeamVssSupport] in guest.
VIX Error: You do not have access rights to this file Code: 13
Indexing guest file system
Veeam Guest Agent is not started
Freezing guest operating system
Veeam Guest Agent is not started
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- VP, Product Management
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Re: Cannot Upload Guest agent's files to the administrative
Hello, please make sure you've specified user account which belongs to local admin group for VM you want to backup in the advanced job settings.
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Re: Cannot Upload Guest agent's files to the administrative
Vitaly S. Thanks, this cleared up that problem.
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Re: Cannot Upload Guest agent's files to the administrative
Thanks, this resolved my issue too. The strange thing is that I have a couple of other servers in this backup job that are working with domain credentials and these are not. Anyone know why this is the case? All of our servers are W2k8 R2, same build, same patch level, etc. Would be good to understand ehy this is the case or at the very least where to look for the errors locally.
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Re: Cannot Upload Guest agent's files to the administrative
Looks like you domain account does not belong to local admin group on failed VMs.
Please verify job account membership and take a look at Windows Event log on backed up VMs, as you might have some kind of local security policies applied that prevent backup server from uploading guest agent.
Please verify job account membership and take a look at Windows Event log on backed up VMs, as you might have some kind of local security policies applied that prevent backup server from uploading guest agent.
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Re: Cannot Upload Guest agent's files to the administrative
In our case, this error was caused by the C: drive being out of space. A developer had overloaded the drive. Once some space was cleared off the backup proceeded normally.
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Re: Cannot Upload Guest agent's files to the administrative
I received the same error and it was due to the C: drive being out of space as well. Pesky BES log files....
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Re: Cannot Upload Guest agent's files to the administrative
I get the same error i'm using Veeam B&R 9.5.0.1922 (Update 3a). The virtual machine is a Microsoft Windows Server 2008 R2 (64-bit).
7/16/2018 6:44:43 PM :: Processing SERVERNAME Error: Cannot upload guest agent's files to the administrative share [\\SERVERNAME.MYDOMAIN.nl\ADMIN$].
Cannot copy file. Source file: [C:\Program Files (x86)\Veeam\Backup Transport\GuestInteraction\VSS\VeeamGuestHelpers\VeeamGuestHelper_X64.exe]. Target file: [\\SERVERNAME.MYDOMAIN.nl\ADMIN$\VeeamVssSupport\VeeamGuestHelper.exe].
CopyFile() failed.
Win32 error:The process cannot access the file because it is being used by another process.
Code: 32
I looked at Veeam Knowledge Base > 1938 but this solution is not for Windows 2008R2, cause the solution provided the regedit can't be done cause the registry entry is not there.
Solution KB 1938
This issue takes place, when RPC settings are not properly configured in registry.
Steps to fix the issue:
1.Log on to Guest VM, press Start > Run > regedit
2.Navigate to HKLM\SOFTWARE\MICROSOFT\RPC\INTERNET
3.Export this key to back it up first, then delete the whole Internet key (and it's sub-keys).
4.Reboot your system and run Veeam job once again
7/16/2018 6:44:43 PM :: Processing SERVERNAME Error: Cannot upload guest agent's files to the administrative share [\\SERVERNAME.MYDOMAIN.nl\ADMIN$].
Cannot copy file. Source file: [C:\Program Files (x86)\Veeam\Backup Transport\GuestInteraction\VSS\VeeamGuestHelpers\VeeamGuestHelper_X64.exe]. Target file: [\\SERVERNAME.MYDOMAIN.nl\ADMIN$\VeeamVssSupport\VeeamGuestHelper.exe].
CopyFile() failed.
Win32 error:The process cannot access the file because it is being used by another process.
Code: 32
I looked at Veeam Knowledge Base > 1938 but this solution is not for Windows 2008R2, cause the solution provided the regedit can't be done cause the registry entry is not there.
Solution KB 1938
This issue takes place, when RPC settings are not properly configured in registry.
Steps to fix the issue:
1.Log on to Guest VM, press Start > Run > regedit
2.Navigate to HKLM\SOFTWARE\MICROSOFT\RPC\INTERNET
3.Export this key to back it up first, then delete the whole Internet key (and it's sub-keys).
4.Reboot your system and run Veeam job once again
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- Veeam Software
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Re: Cannot Upload Guest agent's files to the administrative
Please contact technical support for a closer look. Thanks.
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Re: Cannot Upload Guest agent's files to the administrative
Hello Sarek,
we have same problems with our Windows 2008 R2 boxes. It seems thath after installing few Windows patches we have same or similar problem. Have you found a solution for this problem?
we have same problems with our Windows 2008 R2 boxes. It seems thath after installing few Windows patches we have same or similar problem. Have you found a solution for this problem?
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Re: Cannot Upload Guest agent's files to the administrative
Our case ID is: 03144093
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Re: Cannot Upload Guest agent's files to the administrative
hello, have you got and aswer for this problem?
thanks
thanks
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- Veeam Software
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Re: Cannot Upload Guest agent's files to the administrative
Please contact technical support directly. In Lenart's case, engineer was able to check a few things, which finally helped to stop the errors.
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