Cannot Upload Guest agent's files to the administrative shar

[lewislampkin]

I tried to setup my first job in v5, and it is failing.

How do I repair these errors?

Starting guest agent
Cannot upload guest agent's files to the administrative share [C:\Windows].
Cannot create folder [C:\Windows\VeeamVssSupport] in guest.
VIX Error: You do not have access rights to this file Code: 13

Indexing guest file system
Veeam Guest Agent is not started

Freezing guest operating system
Veeam Guest Agent is not started

[Vitaliy S.]

Hello, please make sure you've specified user account which belongs to local admin group for VM you want to backup in the advanced job settings.

[lewislampkin]

Vitaly S. Thanks, this cleared up that problem.

[RickyDoyle]

Thanks, this resolved my issue too. The strange thing is that I have a couple of other servers in this backup job that are working with domain credentials and these are not. Anyone know why this is the case? All of our servers are W2k8 R2, same build, same patch level, etc. Would be good to understand ehy this is the case or at the very least where to look for the errors locally.

[Vitaliy S.]

Looks like you domain account does not belong to local admin group on failed VMs.

Please verify job account membership and take a look at Windows Event log on backed up VMs, as you might have some kind of local security policies applied that prevent backup server from uploading guest agent.

[hardwareman]

In our case, this error was caused by the C: drive being out of space. A developer had overloaded the drive. Once some space was cleared off the backup proceeded normally.

[zodder]

I received the same error and it was due to the C: drive being out of space as well. Pesky BES log files....

[Sarek70]

I get the same error i'm using Veeam B&R 9.5.0.1922 (Update 3a). The virtual machine is a Microsoft Windows Server 2008 R2 (64-bit).

7/16/2018 6:44:43 PM :: Processing SERVERNAME Error: Cannot upload guest agent's files to the administrative share [\\SERVERNAME.MYDOMAIN.nl\ADMIN$].
Cannot copy file. Source file: [C:\Program Files (x86)\Veeam\Backup Transport\GuestInteraction\VSS\VeeamGuestHelpers\VeeamGuestHelper_X64.exe]. Target file: [\\SERVERNAME.MYDOMAIN.nl\ADMIN$\VeeamVssSupport\VeeamGuestHelper.exe].
CopyFile() failed.
Win32 error:The process cannot access the file because it is being used by another process.
Code: 32


I looked at Veeam Knowledge Base > 1938 but this solution is not for Windows 2008R2, cause the solution provided the regedit can't be done cause the registry entry is not there.

Solution KB 1938

This issue takes place, when RPC settings are not properly configured in registry.
Steps to fix the issue:

1.Log on to Guest VM, press Start > Run > regedit
2.Navigate to HKLM\SOFTWARE\MICROSOFT\RPC\INTERNET
3.Export this key to back it up first, then delete the whole Internet key (and it's sub-keys).
4.Reboot your system and run Veeam job once again

[foggy]

Please contact technical support for a closer look. Thanks.

[lenart.plausteiner]

Hello Sarek,

we have same problems with our Windows 2008 R2 boxes. It seems thath after installing few Windows patches we have same or similar problem. Have you found a solution for this problem?

[lenart.plausteiner]

Our case ID is: 03144093

[bhora]

hello, have you got and aswer for this problem?


thanks

[foggy]

Please contact technical support directly. In Lenart's case, engineer was able to check a few things, which finally helped to stop the errors.