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Case # 00694203 - unhappy
For the amount of money we pay for support (Enterprise Plus) the first response on received on this issue is completely unacceptable. I was given two links and a "Please, take a look at those manuals: "
One KB refers to an issue with the VMXNET 3 adapter which I already had a note in the case stating I was not using this adapter because I already saw this known issue.
The Second KB says contact support for a hotfix.
I think we deserve better customer service than this.
One KB refers to an issue with the VMXNET 3 adapter which I already had a note in the case stating I was not using this adapter because I already saw this known issue.
The Second KB says contact support for a hotfix.
I think we deserve better customer service than this.
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- Veeam Software
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Re: Case # 00694203 - unhappy
If you are not happy with the support provided, please submit your feedback to the support management directly (there's a Talk to a Manager button available on the support portal). Support management do not monitor these forums.
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Re: Case # 00694203 - unhappy
I plan to - I think its important for the community to know. I love Veeam - but like I said - for the cost of support - this is unacceptable.
Incidentally - I have seen support management respond here.
Incidentally - I have seen support management respond here.
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- Veeam Software
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Re: Case # 00694203 - unhappy
Yes, we invite them to participate in discussions that might require their attention (just like this one).
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Re: Case # 00694203 - unhappy
Hello there, Ben Milligan with Veeam Support. First and foremost I apologize and agree that this response was not useful and incorrect.
We are working to reassign your case to a seasoned engineer and get you the support you need (and deserve).
We are working to reassign your case to a seasoned engineer and get you the support you need (and deserve).
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Re: Case # 00694203 - unhappy
Thank you! - I knew there would be redemption!
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Re: Case # 00694203 - unhappy
Follow up:
I have been contacted by a Team lead at support who has already pin pointed the issue ( not an issue - expected functionality by Veeam, Unexpected by me!)
Thank you Nathan for your quick response!
I have been contacted by a Team lead at support who has already pin pointed the issue ( not an issue - expected functionality by Veeam, Unexpected by me!)
Thank you Nathan for your quick response!
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Re: Case # 00694203 - unhappy
Good to hear. Appreciate you bringing this to our attention!
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