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Noushad
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Full Name: NoushadK
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Case #07233335 — Backup Copy failed with Error: Failed to call RPC function 'PluginsHost.StoreOnceGetCopyJobsForObject'

Post by Noushad »

Hi Team,
can someone please help to resolve below issue.

i started a backup copy job.

the backup copy job replicates data from HPE storeonce Azure cloudbank repository to Azure based storeonce VSA, this is first time we configured this.

actual data backup traffic path is given below,

physical storeonce catalyst -> storeonce cloudbank in Azure -> VSA catalyst store.

on-prem proxy servers and storeonce connected via FC cable and Veeam servers is also running as a VM in Azure.

we observed this error during copy job of storeonce cloudbank in Azure -> VSA catalyst store.

please help to know possible reasons for this error and how we can mitigate this.

we also see below errors on this same copy job,

[Error] Creating new metadata file Error: Failed to call RPC function 'PluginsHost.StoreOnceFastMoveFile': TryPopById Pipe message queue was canceled.
[Error] Error: Failed to call RPC function 'PluginsHost.StoreOnceFastMoveFile': TryPopById Pipe message queue was canceled.
Mildur
Product Manager
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Joined: May 13, 2017 4:51 pm
Full Name: Fabian K.
Location: Switzerland
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Re: Case #07233335 — Backup Copy failed with Error: Failed to call RPC function 'PluginsHost.StoreOnceGetCopyJobsForObje

Post by Mildur »

Hi NoushadK

This forum is not run by technical support. Please continue to work on the issue with our technical support team.
No logs were provided in the case. Always upload a log package when you open a case or our technical support team won't be able to start an investigation.

Best,
Fabian
Product Management Analyst @ Veeam Software
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