Comprehensive data protection for all workloads
Post Reply
Daithi
Enthusiast
Posts: 78
Liked: 3 times
Joined: Oct 16, 2013 9:19 am
Contact:

Cloud Provider - Version

Post by Daithi »

Hi all,

We run multiple backup jobs to disk with B&R version 10.

We also have a few backup copy jobs to a cloud service provider. They are now running Veeam 11 and our backup copy jobs are failing.

Do we have to have the same version of B&R as the cloud providers Veeam version? We don't want to upgrade to V11 just yet

04735722 is our case ID.
Mildur
Product Manager
Posts: 8549
Liked: 2223 times
Joined: May 13, 2017 4:51 pm
Full Name: Fabian K.
Location: Switzerland
Contact:

Re: Cloud Provider - Version

Post by Mildur »

Veeam V10 is fully supported on Tennant side if the cloud connect provider is on V11.

The following versions on tennant side are supported with veeam v11 at the service provider cloud connect servers:

https://helpcenter.veeam.com/docs/backu ... ml?ver=110
Veeam Backup & Replication 11 running on the SP backup server is compatible with the following versions of Veeam products running on the tenant side:

Veeam Backup & Replication 9.5 Update 4b (build 9.5.4.2866) and later

Veeam Agent for Microsoft Windows 4.0 (build 4.0.0.1811) and later

Veeam Agent for Linux 4.0 (build 4.0.0.1961) and later
Veeam Agent for Mac 1.0 (build 1.0.0.713) and later
Product Management Analyst @ Veeam Software
Daithi
Enthusiast
Posts: 78
Liked: 3 times
Joined: Oct 16, 2013 9:19 am
Contact:

Re: Cloud Provider - Version

Post by Daithi »

Thanks, so it shouldn't be that. I'll wait for support to come back to me then.
Mildur
Product Manager
Posts: 8549
Liked: 2223 times
Joined: May 13, 2017 4:51 pm
Full Name: Fabian K.
Location: Switzerland
Contact:

Re: Cloud Provider - Version

Post by Mildur »

No problem.
There is a chance, that the service provider needs to open the case for you. If it‘s something on provider side, they will need the logs too :) Support will tell you if they need the help of your service provider.
Product Management Analyst @ Veeam Software
veremin
Product Manager
Posts: 20270
Liked: 2252 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Cloud Provider - Version

Post by veremin »

I've asked QA team to check the provided case - will let you know, should I have more information. Thanks!
Daithi
Enthusiast
Posts: 78
Liked: 3 times
Joined: Oct 16, 2013 9:19 am
Contact:

Re: Cloud Provider - Version

Post by Daithi »

Thanks. Support is looking for logs from our cloud provider but it being a public holiday it's taking some time. Hopefully get the logs tomorrow.
veremin
Product Manager
Posts: 20270
Liked: 2252 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Cloud Provider - Version

Post by veremin »

It's about the time when QA team is also getting back from public holiday - hopefully, we will find the root cause soon. Thanks!
veremin
Product Manager
Posts: 20270
Liked: 2252 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Cloud Provider - Version

Post by veremin »

In order to proceed further we need debug logs from Service Provider, but support team seem to have requested those already, so, let's continue the investigation. Thanks!
Daithi
Enthusiast
Posts: 78
Liked: 3 times
Joined: Oct 16, 2013 9:19 am
Contact:

Re: Cloud Provider - Version

Post by Daithi » 1 person likes this post

Thank you. They seem to be working with yourselves on the fix in any case.
Post Reply

Who is online

Users browsing this forum: ante_704, srlarsen and 168 guests