components upgrade warning

[kash]

Case #06068137

Error: Source host ****** requires Veeam integration components to be upgraded.

the components are as below:

Veeam HyperV Integration 12.0.0.1420
Veeam Guest Agent 12.0.0.1420
Veeam Dist service 12.0.0.1420
vPower NFS 12.0.0.1422
Transport 12.0.0.1422

I have tried to manually update the services to 1422 however upon install, they present as 1422.

Wonder if someone can assist.

[Mildur]

Hi Kash

Thank you for the case number.
Our customer support is the team who can assist in solving technical issues.

One thing you could try is going through the properties of the Hyper-V Host in the backup console and save it. That will rescan the installed components and install a new version if required.

Best,
Fabian

[kash]

Hi Fabian,

I have already tried doing that via Hyper-V Host and though it does scan but doesn't update anything.

thanks
Kash

[kash]

I have not heard back from Veeam Support on the ticket I logged last week? how long does it normally take ?

[Mildur]

You can find our Support SLA and guaranteed first answer time here:
https://www.veeam.com/support-policy.html

You have opened a case for the community edition which gets only support on best effort. An answer is not guaranteed. If there are free resources in our support team, someone will contact you. After 1 week, if there is no support resources available, the case will be closed.

Best,
Fabian

[kash]

Wow, great response. An answer isn't guaranteed and if Veeam doesn't bother to contact you they will then close off the ticket because they haven't contacted me.