CreateSnapshot failed, vmRef 80, timeout 1800000

[virtual50]

Hi, I have this error on one VM for some days. This VM has no snapshots, and is Windows2000 Server. Veeambackup version is 3.0.2. I tried some post on forums and restarted the server but situation remains the same, tried VSS but not available on Windows 2000. What to do ? Thanks

Failed
08/07/2009 10:02:55
08/07/2009 10:04:15
15
2
266,00 GB
2,73 KB
0 KB/s
Releasing VM files Faile
d to perform Veeam VSS freeze: guest OS "win2000Ser
vGuest" is not supported
CreateSnaps
hot failed, vmRef 80, timeout 1800000, snName "VEEAM BACKUP TEMPORARY SNAPSHOT", snDescripti
on "Please do not delete this snapshot. It is being used by Veeam Backup.", memory False, quiesce True Creat
ing a quiesced snapshot failed because the (user-suppl
ied) custom pre-freeze script in the virtual machine exited with a non-zero return code.

[Gostev]

Hello, you should disable Veeam VSS integration (Backup Consistency step of Backup Job wizard). Windows 2000 does not support VSS at all.

[virtual50]

Hello, same error with VSS disabled:

Total VM size: 266,00 GB
Processed size: 2,73 KB
Avg. performance rate: 0 KB/s
Backup mode: service console agent

Start time: 09/07/2009 14:01:28
End time: 09/07/2009 14:02:47

Releasing VM files
CreateSnapshot failed, vmRef 80, timeout 1800000, snName "VEEAM BACKUP TEMPORARY SNAPSHOT", snDescription "Please do not delete this snapshot. It is being used by Veeam Backup.", memory False, quiesce True
Creating a quiesced snapshot failed because the (user-supplied) custom pre-freeze script in the virtual machine exited with a non-zero return code.

[Vitaliy S.]

Hello,
Could you tell us whether you're able to do a snapshot for this VM using MOB (Managed Object Browser) with quiesce option enabled? You should connect using Ip address to your VC or ESX host (it depends on how this VM is added to your backup job), and do the snapshot.

Also can you tell us whether you have any pre-freeze scripts used probably?

If you need instructions of how to do a snapshot using MOB, please write us to support@veeam.com.
Thank you.

[virtual50]

Hello,
I tested a snapshot with "snapshot the virtual machine's memory" checked from VI Client: It's Ok.
I contact support to do it with MOB that I don't know.
We don't have any pre-freeze script.