!! customer portal fails to upload logs

[mcz]

Hi veeam-guys,

since 2 days, I'm not able to add logs via CP. I've checked this on 2 different machines, cleared browser cache and cookies, nothing helps. Whenever I try add logs to an existing case, it navigates to the appropriate page but the loading circle just doesn't disappear and therefore I can't upload data.

Can you please investigate that? Thanks!

[HannesK]

Hello,
I uploaded logs via my.veeam.com yesterday and on Tuesday without issues.

You can also ask support for FTP upload.

Best regards,
Hannes

[mcz]

Hi Hannes,

can you please test now?

Thanks

[HannesK]

you owe me a beer for that

yes, it works fine for me right now. I guess otherwise the forums would be full of posts...

[mcz]

Is there a portal to upload the beer?

Well then it seems to be a local issue on my side... Just can't explain why it suddenly fails on both machines. Anyway, thank you!

[wishr]

Hi Michael,

Just check if it fails from any other network or ask someone to check that out in order to isolate the issue.

Thanks

[oleg.feoktistov]

Hi Michael,

May be also worth trying to troubleshoot it via browser debugger. Network tab could help you figure out if specific files/requests are being blocked (highlighted with red color) on ISP side/by IPS sensor (if any deployed) or else.

Best regards,
Oleg

[mcz]

Thanks guys! If I find the issue, I'll let you know

[chalkynz]

There’s also a glitch around bucket selection (not related to your issue really) - you have to select that before trying to proceed with upload else the page it gets stuck.

[wishr]

Hi Nathan,

Could you please provide more details about the issue?

Thanks

[nitramd]

Is there a portal to upload the beer?

So if you can upload beer, can you download beer?

If not, Michael could you please fax me a beer? Thanks!

I opened a support case yesterday, no problems.

[chalkynz]

To close my comment: portal logic on page now works.