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mcz
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!! customer portal fails to upload logs

Post by mcz »

Hi veeam-guys,

since 2 days, I'm not able to add logs via CP. I've checked this on 2 different machines, cleared browser cache and cookies, nothing helps. Whenever I try add logs to an existing case, it navigates to the appropriate page but the loading circle just doesn't disappear and therefore I can't upload data.

Can you please investigate that? Thanks!

HannesK
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Re: !! customer portal fails to upload logs

Post by HannesK »

Hello,
I uploaded logs via my.veeam.com yesterday and on Tuesday without issues.

You can also ask support for FTP upload.

Best regards,
Hannes

mcz
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Re: !! customer portal fails to upload logs

Post by mcz »

Hi Hannes,

can you please test now?

Thanks

HannesK
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Re: !! customer portal fails to upload logs

Post by HannesK » 1 person likes this post

you owe me a beer for that ;-)

yes, it works fine for me right now. I guess otherwise the forums would be full of posts...

mcz
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Re: !! customer portal fails to upload logs

Post by mcz » 1 person likes this post

Is there a portal to upload the beer? ;)

Well then it seems to be a local issue on my side... Just can't explain why it suddenly fails on both machines. Anyway, thank you!

wishr
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Re: !! customer portal fails to upload logs

Post by wishr »

Hi Michael,

Just check if it fails from any other network or ask someone to check that out in order to isolate the issue.

Thanks

oleg.feoktistov
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Re: !! customer portal fails to upload logs

Post by oleg.feoktistov »

Hi Michael,

May be also worth trying to troubleshoot it via browser debugger. Network tab could help you figure out if specific files/requests are being blocked (highlighted with red color) on ISP side/by IPS sensor (if any deployed) or else.

Best regards,
Oleg

mcz
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Re: !! customer portal fails to upload logs

Post by mcz »

Thanks guys! If I find the issue, I'll let you know

chalkynz
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Re: !! customer portal fails to upload logs

Post by chalkynz »

There’s also a glitch around bucket selection (not related to your issue really) - you have to select that before trying to proceed with upload else the page it gets stuck.

wishr
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Re: !! customer portal fails to upload logs

Post by wishr »

Hi Nathan,

Could you please provide more details about the issue?

Thanks

nitramd
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Re: !! customer portal fails to upload logs

Post by nitramd » 2 people like this post

mcz wrote:
Jul 30, 2020 9:04 am
Is there a portal to upload the beer? ;)

So if you can upload beer, can you download beer? :D

If not, Michael could you please fax me a beer? Thanks! :wink:

I opened a support case yesterday, no problems.

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