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lightsout
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DMARC failure for support

Post by lightsout » Mar 14, 2018 4:19 pm

Just replied to an email from support and got this:
support@veeam.com
mx1.veeam.com
Remote Server returned '<mx1.veeam.com #5.7.1 smtp; 550 5.7.1 rejected by DMARC policy for veeam.com>'
Anyone else seen this issue?

P.Tide
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Re: DMARC failure for support

Post by P.Tide » Mar 14, 2018 4:30 pm

Hi,

Would you provide your case ID so we can track down the issue?

Thank you

lightsout
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Re: DMARC failure for support

Post by lightsout » Mar 14, 2018 4:32 pm

Sure its #02471331.

P.Tide
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Re: DMARC failure for support

Post by P.Tide » Mar 14, 2018 4:44 pm

Thank you. We've informed your engineer about the issue. As far as I know you should be able to respond via customer support portal, can you do that?

Thanks

lightsout
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Re: DMARC failure for support

Post by lightsout » Mar 14, 2018 5:23 pm

Yes but it was more a general report of the issue. Thanks for your help!

foggy
Veeam Software
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Re: DMARC failure for support

Post by foggy » Mar 15, 2018 11:12 am

According to our IT guys, it appeared to be an intermittent mail server issue that only lasted for a minute. Everything should be fine now.

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