EM: failed to unzip << GuestIndexData.zip >>

[marcel_berlin]

Hello together,

i have a problem with the veeam EM. The problem is that i cant "unzip" (i cant open a current file - old files are fine) the "GuestIndexData.zip" from two VM - all other VM are ok.
I checked the path/directory from the GuestIndexData.zip and saw that they not current.

I can restore "Guest files" directly from the Backup-Server. Also there is the current "GuestIndexData.zip" file in the path/Directory.

Can I sync them manually?

I hope you understand what I mean.

Thanks

[Gostev]

Hello, why are you trying to open GuestIndexData.zip?

[marcel_berlin]

Hello and thank you.

Because I want to restore a file. But not I want to unzip the file but veeam - Sorry that was described vaguely.

So if I open the Enterprise Manager(EM) and the tab "Files", veeam tell me that it doesn't can open the GuestIndexData.zip.

I hope you understand my problem and understand what I mean.

[foggy]

What if you try to perform catalog replication manually (by clicking Sync Catalog Now on the Configuration > Search Server tab in Enterprise Manager)? If you have successful VM backups with guest file system indexing enabled, have completed catalog replication, but still cannot restore files using EM, please contact our technical support for assistance.

[marcel_berlin]

Thanks

the manually replications says:

- Failed to replicate catalog data from the Server "######"
- The meta-file "######" does not contain attribute "IsConnectorInitialzed" under the tree "".

Every other catalog are fine (catalog was replication earlier from the Server..). Only the one doesn't replication.

Thanks

Have you got an idea? When not I contact the technical Support.

[foggy]

I encourage you to do that, this is definitely the most effective way to address issues like that.