Encryption keys storage snapshots

[YannickMetz]

Hello,

i am trying to renew our encryption passwords because somehow they are not accepted anymore.
When i want to delete the key from the password manager, there is an information that says, there are still jobs using this password. But all these jobs are storage snapshots where i cant find any setting for encryption in the job itself.
So how can i delete this password or change the encryption settings for storage snapshot jobs?

thanks,
Yannick

[HannesK]

Hello,
that does not sound correct for me. As you already noticed, there is no password option for snapshot only jobs. Do you have a case number?

Thanks,
Hannes

[YannickMetz]

Hello,

thats what i expected. This information cant be correct.
sadly i cant open a ticket right now, since i am not a case administrator. My colleague registered me as a case administrator but it still doesn't work..so i have to contact him again.

Any suggestions so far? These storage snapshots are in use since update 3b i guess. So maybe it came with the updates.

[foggy]

Hi Yannick, the only suggestion I have is that these jobs did previously create backups from storage snapshots and then were switched to snapshot-only. In this case, there could have been database records related to encryption that do not allow deleting the keys - this is just a guess, however. Better check with support.

[foggy]

Update: we were able to confirm this guess, so this is an issue in Veeam B&R that will be addressed in one of the future updates (likely in v10). Thanks for the heads up!

[YannickMetz]

Thanks!
so Support could help me with a workaround?

[Gostev]

They might be able to delete stale records from the database manually.

[YannickMetz]

yes, i think thats the solution. i am uploading our database right now..