Comprehensive data protection for all workloads
Post Reply
lobo519
Expert
Posts: 315
Liked: 37 times
Joined: Sep 29, 2010 3:37 pm
Contact:

Enterprise Manager : 1-Click Restore Buttons Disabled

Post by lobo519 »

I enabled Guest file indexing on my backup job - I can now search for files but all the restore options are grayed out - Am I missing something???

Gostev
SVP, Product Management
Posts: 26683
Liked: 4268 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Enterprise Manager

Post by Gostev »

Can you please clarify what do you mean? A screenshot would help.

lobo519
Expert
Posts: 315
Liked: 37 times
Joined: Sep 29, 2010 3:37 pm
Contact:

Re: Enterprise Manager

Post by lobo519 »

If I right click on a file to restore using the enterprise manager - the drop down with Restore, Download, Add to restore List are all unavailable.

This is embarrising but I do not see how to attach a screenshot? :oops:

Vitaliy S.
Product Manager
Posts: 24243
Liked: 1859 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Enterprise Manager

Post by Vitaliy S. »

Try to attach it as the URL link to the image, which can be uploaded to any free hosting service. Btw, what license version of Veeam B&R are you running in your environment?

lobo519
Expert
Posts: 315
Liked: 37 times
Joined: Sep 29, 2010 3:37 pm
Contact:

Re: Enterprise Manager

Post by lobo519 »

Standard

foggy
Veeam Software
Posts: 19434
Liked: 1764 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Enterprise Manager

Post by foggy »

1-Click File Restore is only available with the Enterprise Edition of our product.
You should use the standard functionality for instant file level recovery instead.

lobo519
Expert
Posts: 315
Liked: 37 times
Joined: Sep 29, 2010 3:37 pm
Contact:

Re: Enterprise Manager

Post by lobo519 »

thanks for the quick simple answer. Support was going to schedule a webex.... :roll:

+1 for making the feature available for all editions...

Worti
Influencer
Posts: 17
Liked: never
Joined: Oct 04, 2011 7:44 am
Full Name: Rolf_G
Contact:

1-Click Buttons Disabled

Post by Worti »

[merged]

Hi Forum

Im running a Backup from a Server, Guest file system indexing is enabled.
After the Backup im change to the Enterprise Manager, select my VM and a Restore Point.

But i can't retsore the File. Restore, Download, add to retsore list are Disabled. What im missing in my Configuration?

Thanks
Rolf

foggy
Veeam Software
Posts: 19434
Liked: 1764 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: 1-Click Buttons Disabled

Post by foggy »

Rolf, most likely you are using the Standard edition of Veeam B&R. 1-Click File Restore functionality is available in Enterprise edition only. Thanks.

Worti
Influencer
Posts: 17
Liked: never
Joined: Oct 04, 2011 7:44 am
Full Name: Rolf_G
Contact:

Re: Enterprise Manager : 1-Click Restore Buttons Disabled

Post by Worti »

Not that answer that i would read....

but thanks foggy to clarify

Regards
Rolf

speederuk
Lurker
Posts: 1
Liked: never
Joined: Jan 11, 2012 12:00 pm
Full Name: Stephen Lamprell
Contact:

Re: Enterprise Manager : 1-Click Restore Buttons Disabled

Post by speederuk »

I have the same issue with Veeam 6 Enterprise (have confirmed the version is def Enterprise).

But my issue is that its happening with users assigned the role of "file restore operator" and not a "Portal Administrator" They can browse the backups, but the file restore option is grayed out. Is this correct? Ideally I dont want to give my Service Desk full access.

Vitaliy S.
Product Manager
Posts: 24243
Liked: 1859 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Enterprise Manager : 1-Click Restore Buttons Disabled

Post by Vitaliy S. »

Stephen, users with the File Restore Operator role should have access to the file management section and are able to perform file browsing, searching and restore operations. Please verify group membership, FLR operator restrictions applied and if everything looks fine, please contact our support team.

You can find more info about the groups and restrictions in our Enterprise Manager User Guide (starting from page 21).

pcrebe
Enthusiast
Posts: 94
Liked: 1 time
Joined: Dec 06, 2010 10:41 pm
Full Name: CARLO
Contact:

File level restore

Post by pcrebe »

[merged]

Hi,
i can't restore a file with enterprise manager because i can't push the botton Restore that is present but isn't pushable.
When i tried another time it run right.

What have i forgotten?

Thanks,
Carlo

pcrebe
Enthusiast
Posts: 94
Liked: 1 time
Joined: Dec 06, 2010 10:41 pm
Full Name: CARLO
Contact:

Re: Enterprise Manager : 1-Click Restore Buttons Disabled

Post by pcrebe »

My user is File Restore Operator and the version is Enterprise, when i open the https site with that user the opened page is ...Restore.aspx#... But al botton are still grayed out.

Thanks

Vitaliy S.
Product Manager
Posts: 24243
Liked: 1859 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Enterprise Manager : 1-Click Restore Buttons Disabled

Post by Vitaliy S. »

Does this work with administrator account?

pcrebe
Enthusiast
Posts: 94
Liked: 1 time
Joined: Dec 06, 2010 10:41 pm
Full Name: CARLO
Contact:

Re: Enterprise Manager : 1-Click Restore Buttons Disabled

Post by pcrebe »

No

Vitaliy S.
Product Manager
Posts: 24243
Liked: 1859 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Enterprise Manager : 1-Click Restore Buttons Disabled

Post by Vitaliy S. »

In this case your best bet would be to contact our support team.

pcrebe
Enthusiast
Posts: 94
Liked: 1 time
Joined: Dec 06, 2010 10:41 pm
Full Name: CARLO
Contact:

Re: Enterprise Manager : 1-Click Restore Buttons Disabled

Post by pcrebe »

Know issue, i need wait 6.1 version... But i don't understood why (ID#5180953)

foggy
Veeam Software
Posts: 19434
Liked: 1764 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Enterprise Manager : 1-Click Restore Buttons Disabled

Post by foggy »

pcrebe wrote:Know issue, i need wait 6.1 version... But i don't understood why (ID#5180953)
The issue is that the restore operations are not accessible if you log in as a portal administrator after being logged in as a file restore operator. This will be addressed in the 6.1 update version.

gitrdone564
Lurker
Posts: 1
Liked: never
Joined: Apr 04, 2012 2:16 pm
Full Name: Mike Brown
Contact:

Re: Enterprise Manager : 1-Click Restore Buttons Disabled

Post by gitrdone564 »

I have the same issue and opened case 5182938 yesterday.

We're running Veeam 6 Enterprise.

It looks like it's missing the actual backup file.

roadking
Enthusiast
Posts: 25
Liked: 1 time
Joined: Mar 22, 2012 3:42 pm
Full Name: Robert Martin
Contact:

Re: Enterprise Manager : 1-Click Restore Buttons Disabled

Post by roadking »

I have the same problem where the backup file does not exist in the repository yet I still see the date as a 1-click file restore 'restore point'. Is there a way to remove these dates and only see valid - current restore points that actually have files that are in the respositories?

I have actually deleted the backups using the Veeam Backup Console then re-ran the backups to see if that would clear the old dates and they continue to remain.

I have also cleared the checkbox under Guest file system catalog under Configuration and I still see a history of backup restore points when accessing 1-click file restore.

I have had a case opened with this for the last week and I am getting no where with it so far - case ID 5182357

roadking
Enthusiast
Posts: 25
Liked: 1 time
Joined: Mar 22, 2012 3:42 pm
Full Name: Robert Martin
Contact:

Re: Enterprise Manager : 1-Click Restore Buttons Disabled

Post by roadking »

Had a resolution for this today -- Support attempted to reproduce this in their labs and found that indeed the Enterprise Manager will seemingly hold into older backups and represent them as 'restore points' in the 1-click file restore functions -- along with the current useable restore points.

I asked if these would / could be removed and how to do that and they came back with manually removing the files at the server level. Follow up with support to find out what files to remove.

I was able to remove these files and now see that these older point are gone. I would suspect that removing backups through the Backup & Replication console doesn't remove these files and keeps them indefinitely?

foggy
Veeam Software
Posts: 19434
Liked: 1764 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Enterprise Manager : 1-Click Restore Buttons Disabled

Post by foggy »

Robert, in Enterprise version, restore points data is kept for the amount of months specified in the Enterprise Manager, under Configuration > Settings (even in case the restore points were actually removed - either manually or according to backup job retention settings). In case you are using tapes for long-term backups retention, this functionality allows you to perform search in backup files that were offloaded to tapes.

Post Reply

Who is online

Users browsing this forum: Google [Bot] and 19 guests