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RubinCompServ
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Full Name: David Rubin
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Enterprise Manager and domain membership

Post by RubinCompServ »

Right now, my BEM and VBR are both members of a domain. As the first part of securing them, I tried removing the BEM from the domain. I confirmed that all services were running, and none of them we running as domain accounts. "BUILTIN\Administrators" and "[SERVER]\Administrator" are listed in Roles as Portal Administrators. However, once I removed the BEM from the domain, I was unable to log in to the web portal as any local user - not even the local administrator. I tried using just the username as well as [SERVER]\Administrator. I seem to recall hearing something about the BEM & VBR have to either both or neither be members of a domain (as opposed to one on and one off) but I can't locate that anywhere to confirm it. Is that true? And, if not, can anyone suggest what I might be missing?
david.domask
Veeam Software
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Re: Enterprise Manager and domain membership

Post by david.domask »

Hi David,

I'm not aware of any specifics on Domain membership parity between Enterprise Manager and Veeam Backup Servers as a requirement; I would advise reproduce the issue and collect logs from Enterprise Manager then open a Support Case and let Veeam Support check the login issues and configuration.

Please share your case number here once the case is created, thanks!
David Domask | Product Management: Principal Analyst
RubinCompServ
Service Provider
Posts: 346
Liked: 82 times
Joined: Mar 16, 2015 4:00 pm
Full Name: David Rubin
Contact:

Re: Enterprise Manager and domain membership

Post by RubinCompServ »

Hi David,

I didn't think there was and I can't see why there would be, but a support engineer said that to me once (while working an unrelated issue) so I thought I'd follow up to be certain. I've opened Case #07313647 and uploaded my logs. Thanks!
RubinCompServ
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Joined: Mar 16, 2015 4:00 pm
Full Name: David Rubin
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Re: Enterprise Manager and domain membership

Post by RubinCompServ » 1 person likes this post

Veeam support identified the problem. There was a reg key at HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Backup Reporting that still identified that machine by its FQDN. Once I changed that to just the machine name (and rebooted), everything worked as it should.
david.domask
Veeam Software
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Re: Enterprise Manager and domain membership

Post by david.domask »

Thanks for sharing the resolution David, and glad to hear it was that simple :)
David Domask | Product Management: Principal Analyst
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