Comprehensive data protection for all workloads
Post Reply
JaxIsland7575
Veteran
Posts: 391
Liked: 107 times
Joined: Apr 27, 2015 1:59 pm
Full Name: Ryan Jacksland
Location: NY, USA
Contact:

Enterprise Manager

Post by JaxIsland7575 »

Not sure if this is the best place for this question, but I installed Enterprise Manager and connected 2 VBR servers. They use 2 separate licenses, is there a way to tell Enterprise Manager that they have their own licenses and are current. Right now it only sees the one license and things I do not have enough.

Cheers!
VMCE v9
foggy
Veeam Software
Posts: 21069
Liked: 2115 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Enterprise Manager

Post by foggy »

Ryan, there's a registry key that allows to disable license auto-update on backup servers, please contact technical support to get it.
JaxIsland7575
Veteran
Posts: 391
Liked: 107 times
Joined: Apr 27, 2015 1:59 pm
Full Name: Ryan Jacksland
Location: NY, USA
Contact:

Re: Enterprise Manager

Post by JaxIsland7575 »

Thank you!
VMCE v9
JaxIsland7575
Veteran
Posts: 391
Liked: 107 times
Joined: Apr 27, 2015 1:59 pm
Full Name: Ryan Jacksland
Location: NY, USA
Contact:

Re: Enterprise Manager

Post by JaxIsland7575 »

So this issue was not as easy as I first expected. I went through tech support (case #: 01020950) and they said they had no solution to allow enterprise manager to look at 2 separate VBR servers with 2 separate licenses. They sent me the number to sales which gave me the number of my rep who I used prior to purchasing Veeam. I have reached out to him via email today to see what he says about it. I think the registry key you suggested was a fix for a different issue, I will let you know what I find out!

Cheers!
VMCE v9
dellock6
Veeam Software
Posts: 6137
Liked: 1928 times
Joined: Jul 26, 2009 3:39 pm
Full Name: Luca Dell'Oca
Location: Varese, Italy
Contact:

Re: Enterprise Manager

Post by dellock6 »

Ryan I can confirm the key is there, and the original use case was for service providers to be able to manage multiple customers with their own license key, from a single enterprise manager.
Luca Dell'Oca
Principal EMEA Cloud Architect @ Veeam Software

@dellock6
https://www.virtualtothecore.com/
vExpert 2011 -> 2022
Veeam VMCE #1
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Enterprise Manager

Post by Vitaliy S. »

Ryan, I have made a note regarding this key in your ticket number, our support engineer should contact you with all the details soon.
JaxIsland7575
Veteran
Posts: 391
Liked: 107 times
Joined: Apr 27, 2015 1:59 pm
Full Name: Ryan Jacksland
Location: NY, USA
Contact:

Re: Enterprise Manager

Post by JaxIsland7575 »

Luca and Vitaliy thank you very much. I have not heard yet today but I will be patient. My rep also said this was not possible but that is a mute point now.

I appreciate the help.

Cheers!
VMCE v9
JaxIsland7575
Veteran
Posts: 391
Liked: 107 times
Joined: Apr 27, 2015 1:59 pm
Full Name: Ryan Jacksland
Location: NY, USA
Contact:

Re: Enterprise Manager

Post by JaxIsland7575 »

I have modified the registry per support's email but I still receive the warning in Enterprise manager that I do not have enough licenses. I suspect the registry key stop forcing all my VBR servers to use the same license file, but there is no fix for the Warning when I open Ent Mgr. This is fine with me, I am just glad its working.

Cheers!
VMCE v9
foggy
Veeam Software
Posts: 21069
Liked: 2115 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Enterprise Manager

Post by foggy » 1 person likes this post

Looks like a bug, passed this to R&D.
rubeng
Service Provider
Posts: 42
Liked: 5 times
Joined: Sep 24, 2012 11:11 am
Full Name: Ruben Gilja
Contact:

Re: Enterprise Manager

Post by rubeng » 1 person likes this post

@JaxIsland7575, I have the same problem. Our enterprise license is not being pushed to the VBR servers, but it complains about not enough licenses.

Let me know if you solve it. Would be nice to have every "status" green in the Enterprise Mananger.
foggy
Veeam Software
Posts: 21069
Liked: 2115 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Enterprise Manager

Post by foggy »

This is tracked to be fixed in one of the future versions/updates.
JaxIsland7575
Veteran
Posts: 391
Liked: 107 times
Joined: Apr 27, 2015 1:59 pm
Full Name: Ryan Jacksland
Location: NY, USA
Contact:

Re: Enterprise Manager

Post by JaxIsland7575 »

rubeng wrote:@JaxIsland7575, I have the same problem. Our enterprise license is not being pushed to the VBR servers, but it complains about not enough licenses.

Let me know if you solve it. Would be nice to have every "status" green in the Enterprise Mananger.
I did solve it but it does require opening a support case. I added this forum link to my case so the tech could verify what I was talking about. I am sure if you go ahead and open a case and post the case ID here, they will have no problem assisting you.

Cheers!
VMCE v9
Post Reply

Who is online

Users browsing this forum: Google [Bot] and 219 guests