[RESOLVED] Error: Client error: Failed to deserialize are

[jm16]

Hi, I'm sorry I'm french and my english isn't very good.
I've a new problem with a Backup job and I don't know how resolve it.
The error : "Error: client error: Failed to deserialize area object because its type is unknown: [1321961299]. Unable to retrieve next block transmission command. number of already processed blocks: [69572]."

Others backup jobs on my veeam don't meet this problem.

Somebody could help me ?
Thank you for your help.

[veremin]

Hi, Jeremy, may I ask you to tell me what our support team says on this issue?

Thanks.

[jm16]

Hi Vladimir. No problem, I'll tell you what the support says.

[Gostev]

If the numbers in the error are different with each job run, then the issue is most likely caused by intermittent network connection drops.

[jm16]

Hi Anton, thanks for your response, we'll try to verify the network and I 'll tell you what the result.

[veremin]

Additionally, please see this topic, might be useful.

Hope this helps.
Thanks.

[jm16]

Hi, I've some informations from the VEEAM' support.
Anton is right : the problem seems caused by intermittent network connections drops.
The VEEAM' support advises us to run the process of the following link : http://www.veeam.com/kb1113
They also advise us to upgrade VEEAM (6.0→6.5)

Thanks for your tips.
Have a nice day.

[dklubkov]

Hi Guys,
I had used "kb1113" too and this helped me.
Need i set back the "ctkEnabled" and "scsi0:x.ctkEnabled" values to true after successfull backup VM?
Thank you!

[foggy]

Hello, Dmitry. No, CBT is enabled automatically on the next job run (if enabled in the job settings).

[jm16]

Hi, the problem is resolved ; we have upgraded VEEAM (6.0->6.5) and all works correctly.
Is it possible to change the statue of this topic ? ("RESOLVED")
Thanks for your help.

[veremin]

Thank you for sharing information with community, highly appreciated.

Is it possible to change the statue of this topic ? ("RESOLVED")

Done.